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Enterprise Rent-A-Car

328 Crandon Blvd Ste 117, Key Biscayne, FL 33149, USA

Map

Detailed Information

Place Types Car rental
Address 328 Crandon Blvd Ste 117, Key Biscayne, FL 33149, USA
Coordinate 25.6954636,-80.1639023
Website https://www.enterprise.com/en/car-rental/locations/us/fl/key-bi
Rating 2.1
Compound Code MRWP+5C Key Biscayne, FL, USA

Openning hours

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday 9:00 AM – 1:00 PM

Photos

Reviews

Rob Fret (05/21/2019)

Came in to return a car and hopefully get a ride home. I waited in the office for 5 minutes and no one was there. Until finally I see a young lady come in with a hand vacuum in hand and covered in sweat. I let her drink her water and dry up. She apologized and began to take my return. When I asked for a ride back she didn’t hesitate and said “Sure let me just put a sign up and lock the door.” At this point I’m thinking to myself, Wow so that is why it’s hard for someone to answer the phone at this location and why sometimes this office is closed. It’s one person doing it all. Helping customers when they come pick up cars, Helping them when they return, going outside and cleaning cars and to top it of picking up or driving them home. I applaud the employee Melissa for how well she handles it all and how well she represents herself and the company. Very polite, respectful and cheerful. If in the past I ever complained about this company not being up to par I retract what I said and congratulate and applaud the service I got from Melissa in Key Biscayne.

Dave Johnson (02/13/2020)

We arrived at the office at 10:30 and no one was in the office. (It should of opened at 9:00). I took a half hour to reach someone on the phone. When the lady final came in she was full of excuses. Even though we had a reservation they had no cars and would not help us locate another vehicle. This is not acceptable. Way to Ruin a vacation.

Sebastian Rodriguez (03/23/2020)

We had a car reserved for 9 AM and an employee did not show up to open the branch until 10. He made several excuses and we weren't able to get on the road until almost 10:30. It completely ruined our day plans. Some family of mine had tried to rent from this location a few days before only to have the location call them and tell them no cars were available after getting a confirmed reservation made. My family is 0/2 with this location.

Maya Lovejoy (07/05/2019)

We arrived early to pick up our car rental and only agent there was very rude to us. She told my husband that she had no cars and there were three people ahead of us waiting on cars, when my husband asked her why they would make a reservation for us if there were no cars, she replied “because they make commission on the reservations they make and never check availability”, so my husband asked her to call another location to see if they had a car they could gives us, she said no. So my husband said: “so you don’t want to help us?” and to our shock she sais: “No I don’t want to help you is that what you want to hear!!, there you go”, we immediately canceled our reservation and left. You will not get any business I am afraid if you have her on your team.

Melina Castillo (07/18/2019)

At first this location just seems to be here to play with peoples vacations. I had a reservation for July 11,2019. I got there and the girl behind the counter said she didn’t have the car because she couldn’t call to confirm. I shouted her my confirmation email and she said she understood but since this office is small they always call customers with reservations to make sure they need the car because sometimes people book just to check prices. I asked for a solution and all she could offer was a call to the other office down the street or wait for a return. I had things to do so I left. The girl which is named Melissa called me and sent me an email letting me know that 2 SUV’s were returned and gave me the option to chose. I came in the next morning July 12,2019 and she helped and discounted the price for the inconvenience. She also gave us the newer SUV and said she’d help us out upon the return. So I came in to return the rental July 18,2019 and Melissa was here to help. She walked outside took my return and let me know she had applied a credit for the UBERS I had to take on the 11th. She really went above and beyond to help my family and I. If this isn’t AMAZING customer service I don’t know what is. Great job Melissa.

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