Avis Car Rental

Damian has taken care of me numerous times and has been nothing but professional and helpful... he pretty much runs the place and works there solo, and still has a good attitude. Nothing but good things to say about him and the company he represents.

Be careful renting a car at this Dadeland avis branch. Very unethical and unprofessional attitude.nI reserved a standard SUV for an upcoming vacation. I called this AVIS agency a day prior to my pick up asking if the booking was received and a car was available. Damien, the office manager, assured me that my rental was going to be ready. I went to pick up the rental just before this office, Dadeland branch, closing. Damien wanted me to sign the car report before me inspecting the car (red flag). Essentially, this report documents any irregularities of the car (i.e. dents, scratches, fuel..etc). I told him I wanted to inspect the car before signing any paper. He told me were the car was without giving me the keys. I went to check the car and took a video and pictures of the car. I was not able to get in the car. I went back to the office, signed the paperwork and went to run some errands. When I eventually was able to enter the vehicle, as soon as I opened the door, an intense, unavoidable smell of cigarette hit my nose. In order to check in the car from the previous renter, Damien (later on he told me that he was tge one checking in that car) MUST have noticed the cigarette smell but decided to rent the car anyway hoping that the smell was going unnoticed. I had to leave for my 13hrs drive at 3am the next day and this branch was now closed. The only branch open was the one at the Miami airport but they didnt have any available cars until the next day. I had to go to the airport the next day and wait for a car to be available, wasting a day of my vacation because Damien, the manager and responsible for the AVIS Dadeland branch office decided to rent to me a car that undoubtedly was used by a smoker previously. At the Miami airport they wanted me to pay for smoking-cleaning-removal fee $850. Eventually the branch manager there said that he put a note on that rental agreement saying that I returned the car because of the smell of smoke. I really hope they are not going to charge me for that smoke fee. I rented a different vehicle and after a week returned it to the Dadeland location. Damien was there and I told me that he really screwed me over. He denied the car smelling like smoke...and did not even apologize. I definitely would not recommend this location. I would never go back again. Be careful when renting here.

Damien has no costumer service skills and has a terrible attitude. Very unprofessional, I wouldn’t trust renting a car there .

The car had a weird smell. I asked to change the car and the guy said that there wasn't anymore cars. When I asked him why the car smelled and his response was that it was because of the humidity. That makes me believe that this car was flooded before.

I was exceptionally impressed by the respect, empathy, and friendliness the owner Damien at Avis showed me. It did not matter what time of day or day of the week it was, in multiple occasions he willingly worked with me and helped me get the proper vehicle I needed for my trips. Every vehicle I’ve gotten from him has been well maintained and their interiors very clean. He truly has his customer’s best interests in mind. I have no complaints whatsoever. I will definitely continue returning.