Enterprise Rent-A-Car

My experience with Enterprise has always been very good but on this occasion I have to let your company know that a wonderful and caring human being her name is DARLING ROSALES at the Dadeland Station in Miami, Florida, took care of us and when no other Enterprise in the Miami area was able to help my husband and I, she was there for us.nShe is an asset to your company and a professional, energetic and so attentive and caring not only to us but to everyone there waiting as well. A beautiful and kind lady.nOur hats go off to DARLING ROSALES!!!!!!!!!!!!!!

I accidentally booked with someone else's name one the res. Klaus was extremely helpful in giving me direction to resolve my mistake. He also was realistic and spot on with his estimations of when a car would be ready for pickup. Great service.

I rent a 15 passengers van on August 2020 for the Thanksgiving holidays on November 24n1 week in advance I called to Enterprise just to verify everything is set fir muy trip, but surprisingly, yes, I have a reservation but the van reserved will not be available.nWhen was Enterprise going to notify me that my reservation was not available?. First problem.nThe alternative was to offer a new reservation of 2 vans of 7 passengers, but again, no confirmation on availability. Second problem.nEnterprise convert my first 25 passengers van reservation into 1 7 passengers van reservation. Third problem.nAnd offer me a second reservation for an additional 7 passenger van.nPrice for the first 7 passengers van:$395nPrice for the second 7 passengers van:$700nThird problem.nFortunately, the Dadeland Station Branch Rental Manager Darling Rosales run the extra mile and resolved all this issues the day of my reservation 11/23/20.nReally, Darling Rosales really did what no one could do before, and saved our trip, hotels reservations, etc..,. made since August for this trip.nWhat a shame Enterprise.nWhat a pride of Darling Rosales, she really deserves a very special recognition, thanks to you Darling

We have rented from Enterprise Many times before and always been happy, but this experience was not so good. 1. Rented a suburban online, was called the night before Pickup to say that vehicle wasn’t available. Rented from another place on line and got a call in the morning 1 hour before pickup that the suburban wasn’t available either, they only had a mini van. We wanted a suburban With V8 vehicle and With all the safety features for a long trip and the miNi van had no pick up and only a back up camera.n2. Went to go pick up the van and there was only one person working in a busy Miami office, cleaning cars, accepting drop off and new rentals. Needless to say the lines And waits were long And she was often out of the office for 1/2 or more.n3. Got the car home and started loading it only to notice the very back window had popped open. The closing mechanism was totally broken off, called the office to report this, after being on hold for way too long. She said she had no other option for a vehicle.. we zipp tied the window as tightly as we could and taped the outside ,hoping water or vehicle break-in wouldn’t happen on our trip.n4. Even though the vehicle only had 29,000+ miles on it it seemed like a clunker, no pick up, tires at least needed balancing and were close to being unacceptable worn.n5. Good news is, the van got close to 26 MPG highway, it held a lot of cargo,nThe window did not leak, the return was 5 star, as 2 people were working and the return went fast and smoothly.nJust a frustrating experience for a long 2 week trip..

I am not one to leave reviews BUT!! Darlene was so amazing! She picked me up and had me up from the repair shop. She had me in and out within maybe 10-15 minutes. So friendly and communicative, she had amazing customer service. Thank Enterprise this was an amazing experience!