Hertz

Worst experience I have ever had. Rented the car online with a Debit card which they said they would except and prepaid online $447 one the card which was taken out of my account. I called the day before to ensure everything was set up and they informed me everything was good and there was no issue with the card I used. Get to the place and they tell me they do not except Chime debit or credit cards, but that they would accept my Iberia debit card. So I spent $40 to round trip to the nearest bank branch to move money so I could rent the car. When I return to the store I was informed that my Iberia card was not accepted. I asked why and they could not give me a solid answer even though the I was assured the Iberia debit card would be accepted when I left to go to the bank. I was left without another option and had to cancel the car (which took another 45 minutes on the phone) and the funds would be returned within 7 to 10 days. I was going to use the car to go see my parents with my kids since they have not seen each other in over a year (since COVID-19 started). The branch employees were completely apathetic, did not apologize at all and handed me a pamphlet with the 800 number to cancel the reservation. Mind you I never raised my voice nor swore at them and I wouldn’t have been nearly as mad if I hadn’t been given the run a round going back and forth to the bank. Will never use this company again, worst experience I have ever very had.

Be warned they do credit check and refuse debit cards. Did nothing to try to help fix the issue even after already having a reservation.nMade it over two weeks ago explaining our situation and they said they would for sure be able to get us a car. Also very expensive. Wont be coming back.

I have rented a few times from this location. If you are signed up for the Hertz Gold Plus it makes life a whole lot easier, otherwise, it can be frustrating with all of the corporate rules. The staff is just enforcing the policies and it can be frustrating. I finally signed up for Hertz Gold Plus and rented on the website with my membership #, it was so simple. Made the entire process really quick in and out.

The Estero location is amazing Jazz is the best. I was suppose to have a truck on hold at the Fort Myers Fowler location and they gave it away they were rude and not helpful what so ever. When I called and got Jazz she was so calming and helpful. Great customer service. I am so grateful for the Estero location as I would be without a car as the fowler location didnt care at all. So again thank you Jazz for being so amazing

gave us a filthy car. Nasty half eaten food and dental sticks during COVID. When I called to complain Hassian forgot to put us on hold. Heard manager Brandon making fun of us.