Budget Car Rental

Car was clean and the representative was very knowledgeable and courteous. Smooth and quick transaction. 5 Stars

Honestly, the customer service at this location (Alexandria-Hilton) is great. However, my overall experience was not great this time. I spent over $300 for a rental that I was not happy with. I called into the 1800- customer service line prior to reserving a rental online. They stated that they had plenty of cars in my requested size available. When I arrived I was stuck with only two choices. The first car I entered, the service lights kept flashing, stating that it was time for an oil change and then the tire light kept coming on to state that the back tire need to be filled with air. I was already pressed on time, but I ran back upstairs to the office to let them know that I needed another option because of the car’s condition. They immediately gave me another car and stated that it was the only one left in the requested size. I mentioned another car that I saw, but was told it was reserved. I accepted the rental and went to the car and drove away. A couple minutes, I opened the back door of the rental and my eyes grew wide due to what I was viewing. The car was disgusting. The car was not clean at all. There was dirt everywhere, the carpet and seats had dirt and foot prints everywhere. The car was not cleaned. The front seats were dirty, there was hand prints all over the touch screen media. I was upset because you’d think that due to COVID, they wouldn’t let their customers drive away in a dirty car. I was already running late but decided to drive to the car wash to get it cleaned and sanitized. I couldn't let my baby niece get in a dirty car. I alerted customer service and they have not been helpful at all. I sent the images for proof as well as the car wash service statement on what I paid. They have yet to get back to me and assist further on all of my troubles. At this point I just want a full refund. This has been the most frustrating experiences. I just turned in my car a day earlier because I was so upset and did not want anything to do with the vehicle anymore.

I had a great experience online and in person. Both of the ladies that assisted me at check-in and check-out were very helpful. I will recommend and tell others about this place.

The whole experience with Lydia was smooth and efficient. She’s amazing!

I’ve rented cars from this location multiple times and have received nothing but the best customer service. They are very knowledgeable, always willing to meet my needs, and the most important thing; they make sure the car is always washed/vacuumed. There’s nothing like going to an establishment where you’re spending your hard earned $ and you get the utmost respect/service that you deserve. I definitely recommend this car rental.