Enterprise Rent-A-Car

Unprofessional customer service. I was not greeted upon arrival. I waited 45 min to depart because the car required detailing and refueling. My credit card was charged without the agent confirming the charges with me. Due to the delay, I was advised my return window would be extended and upon returning the car, I was charged for an additional hour. Enterprise did not honor my extension that the agent told me I would receive. It is not about the money, it is the principal of the situation. I did not have a pleasant experience and that was the least they could have done to leave me satisfied. I refueled the car with more gas than I departed with. They have lost a returning customer. I’m beginning to think they treated me like this because of the color of my skin. They don’t care about retaining my business and didn’t do anything to make me feel comfortable during the entire transaction. The worst I have ever been through with Enterprise, please do better for your future clients.

these guys are the best around. my car was struck by an `18 wheeler while it was parked causing significant damage. the guys at this location hooked me up with a rental for 45 days and even covered an extra day no charge when the insurance stopped paying for the rental i didnt have to pay anything the guys that work here are top notch

Only Branch I Will EVER Use. Samantha and Jenn Are The Only Two I Ever Work With When It Comes To A Rental And Each And Every-time Those Two Have Gone Way Above And Beyond For Me Whether It Be Taking Half The Cost Of My Deposit Or Upgrading Me To A Bigger Vehicle Like An SUV or Pickup Truck When I Was Only Covered For A Small Car. Also Samantha Listens When I Tell Her About An Issue And She Is Right On Top Of It Making Sure Its Handled Properly.

Excellent experience. The office staff was friendly, professional and did a fine job at both ends of the transaction; we were given an upgrade at the lower price. The larger vehicle made the trip more enjoyable for my 2 tall sons (both six feet three).

Always a great experience. Fantastic people working there and excellent service.