Avis Car Rental

Worst service ever. With unruly employee at the hoffman estates branch. Ive never been yelled at from a representative of a company for their faults. Did not do his job right and called me a liar. Ill never use this company for their service ever again. Not only did they not have my car ready (which I prepaid month in a half. My car was suppose to be ready at 9 but didn't get it till 1230. They made me late to my destination which which made me late to a court order destination. In turn made me i have a violation. I was transferred to two other branches due to the employee yelling at me. I didn't even get the car I prepaid for. Never againnDon't use this company

I just checked out a car at this facility and am less then impressed. The only reason that they get two stars is actually for customer service. The front desk lady helping me was super sweet and she did her best.nnMy rental is for one month. I plan to use the car over this one month a decent amount. The first vehicle was dusty inside, the engine spurted once I turned the engine and the first thing I saw on the digital dash was that 'Maintenance Required'. So I went back in, the lady helped me get a new car. Now, Car #2 was a 2020 Toyota Camry with a little over 5,000 Miles, it was a bit cleaner inside but it had the WORST BODY ODOR stench that I have ever smelled - words can't describe how gross and far from acceptable. It was so bad I cannot believe that someone would approve that vehicle to be rented out again. Unbearable. SO I went back in for car #3. I received a Ford Fusion, it seems to be in pretty good condition as it drives nice but the cup holders had crumbs, and it wasn't as one would say, 'COVID-19 - pandemic' clean. Inside it smells a bit damp and like possibly there was a smoker before inside of this vehicle. stains are visible on the passenger side seatnnThe front lady did not escort me to the car to 'check it out' and make sure it was looking OK before I left. But she was also completely alone. I am sure COVID is the reason that she was alone and that's OK. IT just seems like she was trying to provide good service but their cars here are so far from OK(from my experience today)that it made it hard for her to do just that.nnI wasted 45 extra minutes in the middle of my work day to switch cars over and over and over again.If I can do things over again I would go to Enterprise for the additional $60 it would have cost me to do a monthly rental.

!!!!!NEVER BOOK FROM THIS LOCATION!!!!!nnConfirmation No. 37788728US5nnThis is the first time I rented from Schaumburg Illinois Avis and it was a horrible experience.nFirst, staffs available at that location were not wearing any face mask. They were not aware of the system and kept on checking for the reservation process. We asked them to include and an additional driver and they told that other person can drive too without being added in system. When we insisted then he added but again he just charged the amount for additional driver without updating information. After we asked him to update details then they updated the same.nnWhen we were confirming the car they mentioned they can rent out Tahoe and started the process and at that moment he got a call from a customer and after he hung up he told us they have only Dodge Journey which we rented since we were already late with all the above process.nnWhen we inspected car, it was showing oil change message on the displayed and he just ignored the same. We were already waited for an hour at that location and got delayed so don’t wanted to delay further and took the same. Later during Journey when we tried to connect phone through Bluetooth it was always giving error on the screen. When we went back to return car and told the issue they told looks like your phone is not compatible which was very funny since we have to lates iPhone.

Car was dirty inside and outside. The change oil light came on when we were driving down to Tennessee and the passenger side air conditioning didnt work and was hot on passenger side. Horrible car to rent wont use Avis again.

Super easy to rent a car here at the Hyatt regency Schaumburg. I just drop my keys off with the front desk staff when I was done with it.