Enterprise Rent-A-Car

Rented a car over the weekend from Enterprise on Oak Lawn Ave in Dallas, TX. The location was easy to find and convenient. Bryant got me checked in, explained everything, and gave good advice for places to visit. Within 10 minutes I was on the road with a nicely equipped, clean , and new Toyota Camry. Checkout was also seamless and took less than 10 minutes. Enterprise is also following best practices and sanitizing during their process. Bryant and his colleague do a great job and offer great customer experience. Will definitely rent from again and highly recommend for locals and visitors alike.

Absolutely disgraceful store manager and company that I will sadly NEVER rent from again. They are very simply trying to take advantage of an honest customer that has loyally rented from them for years. Their location on Oaklawn in Dallas is full of the most incompetent employees I have ever come across with zero common sense that simply do not listen to reason. I rented a car for the Thanksgiving holiday which I picked up on an overcast Tuesday morning. When I returned the car a few days later they claimed I returned the car with hail damage. I explained to the manager that that would be absolutely impossible as the entire route I drove and the location I visited had absolutely zero hail or any bad weather of any kind during my rental period. I pulled up the weather forecasts for those days, showed the exact route traveled as stored in the GPS, and even went as far as to show that the last time hail was reported in the city I was visiting. Which was an entire month earlier! I explained that when the car was picked up it was on an overcast day, in the morning, with the car parked under a tree and that the tiny indents he saw on the roof would have been all but impossible to see unless under very serious inspection. NONE OF THIS MATTERED TO THEM! I even pointed out that their was zero hail damage on the hood or trunk, as if the car may have been repaired prior on the more visible areas and the tiny marks left on the roof because they were barely visible. I pointed out that the car had New Hampshire tags, where it was much more likely to have experienced any hail. Again, none of it mattered! They reported the car as returned damaged and now I have to fight it with my insurance company and if that does not work I will hire a lawyer if it goes that far. I've been renting from Enterprise for over a decade, and multiple times from this location just in the last few months. They ruined my holiday and I will NEVER rent from enterprise again.

Jibsam took really good care of me. Best customer service iv had in a while!

Ms. Dillard the assistant Manager was so nice and very informative! People like her make the world better!! We love Enterprise! Thanks!

Brian of the Oak Lawn Dallas office went above and beyond. He's an asset to and positive reflection on Enterprise.