Hertz

I showed up and they wouldn’t give me the vehicle I prepaid for online. Manager wouldn’t even talk to me.nnSo, I booked a pickup truck rental online with the driver (me) registered as “under 25”.nWhen I arrived I was told I COULD NOT rent the truck because I am under 25.nBeing in the military or a current AAA member are both reasons Hertz will offer an exemption to the under 25 rule (I am both).nnThe manager was no help and would not even come out of his office to talk to me when I asked. The woman at the sales desk tried her best and was polite but offered no help.nnI had to call Hertz corporate customer service to cancel my rental because in store they couldn’t cancel.nOn the phone with Hertz, the customer service employee said he had “no idea” why they wouldn’t let me rent the truck because I was double qualified for the under 25 exemption being military and AAA. He asked me to explain that to the woman at the desk and the only answer I could get from her (after running back and forth to manager) was “no you’re under 25”. The customer service employee canceled my booking and apologized multiple times for how this location was handling the situation.nnI’ve rented a pickup through Hertz at a different location before. This location is just ran by garage, disrespectful management.nnThe Enterprise down the road helped me out and I got a truck same day. I explained my situation that had just happened with Hertz and they told me that they frequently have people come in there and complain about this Hertz location because of the staff and policies.nnThis is the first negative experience I’ve had with Hertz, but I will be completely staying away from now on because of how bad this was.

Vehicle wasn’t ready when we got there, had to wait for it to be cleaned despite arriving in our correct time frame. Ended up being the wrong vehicle, staff member said “I make 13$ an hour there’s only so much I can do about it.” At that point we figured, fine we will call hertz directly. While waiting more then 30 minutes for car to be cleaned, I asked to use their rest room (which is in eye sight from customer service area) and was told no, no public restroom. I said I’m a customer (who happens to be 6 months pregnant but I didn’t mention that part because why should I have to), to which the rep responded again, no public restroom. So even though we had to wait, for the wrong car to be cleaned, and were told there was no support they could offer us because they only make 13$ an hour, I was unable to even use the restroom.... probably wouldn’t even bother writing this review if they demonstrated the slightest care for customer experience.

Customer Beware - these people are not afraid to take your money and leave you out to dry.nBut first for some context: A truck was needed to tow a trailer from one place to another. We looked up the tow spec on the trucks and reserved one we would like. When we arrived we were greeted with the poorest customer service I have seen outside of some gas stations with bars over the windows... but no actually I would take that over this establishment, because I can actually buy a useful product.nI showed my reservation and told them we were using it to tow a trailer up, and when they gave us the Ram 1500 I thought we would be good to go.nFast forward a couple hours and I am looking over the truck preparing to set up the trailer. But there is no hitch.nSo I review the paperwork, and there is a clause in the brochure that any towing with the vehicle voids the contract made with Hertz. Obviously this would not do, so I called Hertz and they said just to take it back and tell them (again) that I needed it to tow.nWhen we attempted to return the truck and pick up a tow vehicle we were told that not only could they not provide a truck to tow the trailer, they would not refund any of the $300 we paid. We called billing, got a manager on the line, and all of them sent us away empty handed and out $300.nnTL:DR Do not give this company your money unless you are comfortable with the idea of being robbed blind. Im not saying it will definitely happen to you, but it very well might.

My husband and I got 5-star treatment here from Bruce after having one of the most horrible experiences at Enterprise in Knightdale. We've joined Hertz's world-class Gold Star Membership and this is where we'll be renting our vehicles from now on.nnBruce was really nice, professional and knowledgeable. We wanted a mid-size SUV and he gave us three options and asked us to choose what we wanted. After two weeks, we returned the vehicle and he still addressed us by our names, we were impressed. Thank you Bruce for the superior customer service, we are looking forward to renting from you again in the future.

I’m from NY and was visiting NC. I booked a rentalnTo get to my destination which was an hour away. I called the location prior to me getting there and made them aware I was going to be a few moments late. They took my name and confirmation numbernAnd they advised that was fine. When I get tonThe location no one greets me first and foremost & no one even has a mask on.but I get to the location not even 10 mins later and they advised no cars was available.