Enterprise Rent-A-Car

I love renting from Enterprise. I would suggest that the company invest in guidelines tailored to Veterans/Military Personnel would would like to rent for personal use.nI had some issues at checkout because my home address was different on my driver's license. I tried to explain to the rep. that as a military veteran I travel often and I am often times not able to update my address at any given time...It a tedious discussion back and forth but eventually got what I needed. I hope that a change is made to help Veterans who would like to rent from Enterprise.

Enterprise is quite an enticing entrepreneurial enterprise... Really they were quite excellent. Professional friendly respectful and very accommodating to a gentleman who was last minute making his reservation. And to speak even higher of the young who got my rental all set up, when I went to hand him my Amex the wind picked up and blew it out of my hand across the parking lot and into the adjacent road next to their building both myself and the young man darted after the tiny piece of plastic. It made a rough beginning day for this customer a great and memorable experience. Thank you Enterprise rentals and crew at the Broadway drive Enterprise in Hattiesburg Mississippi. ud83dudc4f

It was a nightmare from start to finish. The day I picked up the car, my reservation was for 3pm. Unfortunately, I wasn't able to get a car until after 4:30. I reserved an economy car which would save me gas. In between time, the assistant manager kept trying to convince me to get a truck (which I did not want) and pay $40 more. Her attitude was as if she was doing me a favor. To add insult to injury, there were people who came after me and left with cars before me. And I thought the worse was over, but no. When I got the car, I was informed that there would be a hold for an extra $200 on my account, which I was expecting, but they actually charged my account over $300. A hold and a charge is two totally different things. I was expecting $123 to be taken and not $323. I've rented from them several times in the past, but I have never experienced such sloppiness and complete disregard for the customer, especially ones who are waiting in the heat.

Great customer service. They always remember me and treat me with respect. I will highly recommend you all to my family and friends for their rental needs.

I can understand the whole COVID situation has things difficult, but on my last rental. 1. They didn't have the class car I paid for, 2. The car they did give me smelled like smoke and was unbelievably dirty. (COVD cleaning between rentals? Hardly. I had to pay 20 dollars to get the car cleaned before we left for our trip and fill it up since it only had 1/4 tank. Pretty disappointing experience.