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Budget Car Rental

13400 Baltimore Ave, Laurel, MD 20707, USA

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Detailed Information

Place Types Car rental
Address 13400 Baltimore Ave, Laurel, MD 20707, USA
Coordinate 39.074413,-76.87101
Website https://www.budget.com/en/locations/us/md/laurel/bw8
Rating 2.8
Compound Code 34FH+QH Laurel, Maryland, Unite

Openning hours

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 6:00 PM
Saturday 8:30 AM – 2:30 PM
Sunday 8:30 AM – 2:30 PM

Photos

Reviews

Leslie Barner Hawkins (08/30/2020)

I received a car with mechanical issues. No walk around was done at All. I was just given keys in the office and sent on my way. I picked the car up at 5pm and it was too late to turn it back in so I had to drive it until budget opened. I had to go to 4 different budget locations to try to trade this faulty car in...Wasted about 2 hrs of my time! For compensation I was offered $30 coupon off next rental...Really. from what I just went through budget will not be my choice of car rental. Enterprise is next for me.

Kwesi Nyarko (08/26/2020)

The store opens up at 8 am Trishana Haynes Came at 8:10 She dint care that she was late very nonchalant when questioned on why she was late very unprofessional !!!!!!!we were told on the phone that all we had to do was put our deposit down and drive off I got there and was told about a credit check even though their website says that if you use a credit card there will be none of that plus when I got there it was an additional 27$ a day just because I was under the age of 25 none of this was explained on the phone very shady business do not go here and waste your time she even had her own child cleaning out cars how professional is that they business needs to be closed down and she needs to be fired.

Raheem Randolph (05/19/2019)

Just like all the other horrible stories sadly this is same results in my case. Moving to back to Florida book my reservation with a car tow on may 15 out of the laurel location. For some odd reason, it didn't show a car dolly. After 60hrs of back and forth no results until 1 hr before it's time for me to pick the truck up, went to the counter and the wouldn't take my ID even stated that I have renew receipt and still refused to and it was up to the Area manager Ruben to make the decision and decided to ruin my trip and my birthday as well thank you all at budget for making easy for no one but yourselves. This is why opportunities are limited for your company for the competitive rental business. By the way I been on hold from customer care for an 1hr.

Trevor Bastion (06/03/2019)

I had a reservation to move our home with a 26' truck with budget, placed two months in advance. The night before I was to pick up the truck, the Budget of Laurel office called me and told me they did not have a truck available for me because they just got the notification in their system. 12 HOURS BEFORE I AM SUPPOSED TO MOVE. This place has the worst business practice I've seen. All of the bad reviews are not exceptions, it is their standard of service. Thankfully I was able to get a truck with Penske on short notice, they were very accommodating for less than $100 more than I was going to pay with Budget. Do not waste your money or time with this sham.