Enterprise Rent-A-Car

I rent from this location quite often.and it is always a pleasure to do business with the professional staff at this enterprise location..thanks to David and his awesome staff.

*UPDATE*nI wrote to the email from the response to this reviewnAnd NO RESPONSE !!!nnBeware this enterprisenGone to SOO many enterprises and never had issuesnI got a vehicle that already smelled like a smokers carnThe ac was horrid and u can tell they covered it up w a scent spray but the ac smell let us know it was a smokers car immediatelynWhen i go back to drop it offnThe manager inspected the car and even tho i was standing right therenHe chose not to speak to me in person and tell me he thinks we smoked in the vehiclenSo i got charged $250 extra for a vehicle I received that already smelled like it was smoked in.nTo make matters worse they decide to call me to tell me about after i left.nSuper unprofessional and scam artistsnIve never had this happen to me in any other location

Amazing service! We needed a car last minute and not only did they get us one immediately they got a better rate for us than originally quoted from their site! After getting the runaround from Hertz this level of service was fantastic and this staff is simply awesome!

We were very happy with our rental car experience. Drew at the Oviedo location was very professional and helpful. He went out of his way to make sure that our car was ready first thing in the morning he even greeted us at our car. We will definitely use them the next time we need to rent a car. Thank you Drew! Jennifer and Mike Loveitt

I have always rented vehicles from this location and never had an issue. Our family go there everytime we need a vehicle rented, when my family and friends come to visit and they need a vehicle, we recommend that location. We even purchased a vehicle from the sales store on Colonial for our daughter. We were thinking of selling out vehicle and purchasing one from that same enterprise sales store. That is how much we trusted Enterprise. Until we rented a vehicle because a driver rear ended my husband's vehicle. His insurance covered most the cost of our rental except for three days which we are currently disputing. We returned the vehicle on Jan 29th which was more than a month. All the while we did not know we were incurring costs as well for a rental which resulted from an accident that we did not cause. I was paying my bills as normal and then when i accessed my husband's credit card accounts to make the normal payment, i saw that we were charge 998.00 from Enterprise. I was shocked and irrate. I asked my husband how could that be. He said the insurance company may not have paid the entire bill. We called Enterprise the next day and learned that we were being charged 27.00 per day for insurance waiver. Who the hello accepts that charge for a rental? I know we never did. My husband said the guy who helped him told him that he was going to be charged a one time fee of 80 dollars. Knowing my husband for 28 years, i believed him that he would never accept that waiver knowing that he should be charged 27 per day. Which repair shop repairs a vehicle in three days through the insurance company. He told my husband for three days you can pay 80 dollars one time fee and not have to worry. He did not tell my husband after the three days he would incur cost. My husband looked him dead in the eyes and asked for confirmation three times. The last time was when he was signing the paperwork, he asked the guy one time fee of eighty dollars right, no more than that, do i need to read the fine print? The guy said no you do not need to read the fine print, it will be 80 dollars. I called the corporate office to escalate this, i called the manager who only had the rep call us back and never came back to the phone or called us the next day like we asked. Corporate has not reached out although i called 4 times already. There is no end to this ordeal caused by an accident that occurred on 12/16/2021. First it was the guys insurance company who ultimately stuck us with the cost for the rental for three days (our lawyer will handle that) and now it is Enterprise who stole almost 1000 USD from us during COVID like we have Jay-Z and Beyonce mponey. We can barely keep our heads above water right now and Enterprise does that to us? This is unfair and i hope people be careful with Enterprise. I will never go back to them again.