Budget Car and Truck Rental

I saw a bunch of negative reviews. But seriously, how bad can it be? Answer: Frustrating enough that we'll never use them again. We rented a Jeep. The car was there; it was clean; no problems there. Well, other than the cold, unpleasant customer service agent. Had that been all, I'd never have written this review. We drove from Salt Lake City to Hot Springs, South Dakota over Labor Day weekend. About 3 hours into the trip the check engine light came on. We called Budget in South Jordan, left a message. The car functioned fine, just had the warning light, so we kept driving. We could find no guidance in the owner's manual. Friday night and Saturday I played a frustrating game. A message had come from South Jordan while we were out of range telling us to trade the car out at another Budget or call roadside service. The closest Budget was an hour away and they had nothin'. Driving 3-4 hours to another Budget was out of the question. Roadside would not come because nothing on our receipt said "Rental Agreement Number". I offered all the numbers and codes I could find on our paperwork. I was forwarded all over the place with the same answer: we can't help you. I got a call back from SJ Budget on Tuesday, reminding me that "I said you should trade the car out or call Roadside Service." Believe me, I really really tried. I talked to Corporate. They could find the VIN, but they couldn't find a record that I had rented the vehicle. Ergo, no help from Corporate. And the local store was closed for 3 days. My son cleared the code and gave us some advice and followed us for hours to make sure it was roadworthy. My son gets a 5. But not Budget.

I love this place...the same guy for the last 3 years...that's why I always come back here...

This is the worst experience we have ever had with you as a company. We picked up our car on Friday June 12 and the car actually broke down on us Friday afternoon. We didn't make it to our destination. We called Roadside and were on the phone with them for 4hours which they refused to help us saying we didn't ever pick up the car and we didn't have a renter agreement number. We were only given 1 paperwork for which apparently meant nothing. We were able to find a hotel to park and stay the night luckily, we were able to find someone to help us look at the car and the car ended up having an update which took 45 min. We then drove home and returned it on Monday. Spoke to Budget was told a manager would call us. Never got a phone call. Come to find out no call and we were charged an extra $100. What a slap in the face. Leave us stranded and then offer nothing! The worst company and service we have ever dealt with and I can 100% guarantee we will never do business with you again and I will be telling everyone I know including my company to not do business with you as well.

Not the worst experience as the pricing may be worth it (possibly) . Was told one price on the phone , then also same price online so i booked it . Went in to pick up the car and was told a different price + deposit (refund once car is returned) and now over a week later the deposit was pulled from my account and not refunded . No clue where my money is. And the car was dirty as can be when we picked it up . Frustrating experience to say the least. Hoping to find out where the $250 deposit went

Wish I could give zero stars. Rented three years ago and had a similar experience. Said I'd never use them again, but they had a killer deal on their premium cars due to the pandemic. I was told one price at pickup. Tried to extend. Spent 5 hrs on that before I was able to extend. Verbally verified twice what the rate would be for the duration of my rental contract. Paid the amount up front. Returned the car and only refunded $57 of my $300 deposit. There was no damage to the car and they didn't even claim there was damage. They just changed the price of the rental as they wished and kept more of my money. I called them over a half dozen times trying to resolve this issue. Request two managers call me. Schedule those calls and no one ever contacted me. Sent emails. Went into the Orem office twice and was told there is nothing they can do. I was lied to and overcharged. Spend a little extra money and go somewhere else.