Avis Car Rental

Never had a bad experience with Avis. They are conveniently located in all the places I usually require a rental, and the cars are all clean and top notch! I've frequently been upgraded when the type of car I requested isn't available, which is a nice perk. Plus, if you pay in advance through the app pick up and drop off is about as easy as it gets!

The counter service was GREAT!! The car, not so much. We got a car that had many issues aside from being dirty. The seat belt clicker wasn't working properly (the other rental option smelled heavily of smoke so we couldn't change cars). We literally found trash in the car. The previous renters rental agreement was still in the glove box. License plates were expired. Low oil light was on, we had to add two quarts of oil. One tire had a leak, we had to seek out air every day. And when accelerating uphill, the car had a strange chug chug going on.nBut again, the counter agent on return was great and credited us about a days rental. We had called Avis from the road but the options were to deal with the car we had or seek out a new car.nAll that said, I would use them again if I needed a car since I think all these rental places are about the same anyway.

The van was filthy. When I complained to the agent, they shrugged it off. Finally someone came with a spray and paper towel to wipe down some gross filth on the door. Candy wrappers in the car. Awful service. Never again. Sorry. I've been a customer for many years. Not sure I'll do it again

The Ithaca Airport is , with our a doubt , the highest customer service I ever received of any car rental.nwinfield Westlake

They service is very good , they great cars love it