Payless Car Rental

Both cars that were given to me were filthy. The woman helping me had to take the car back to get cleaned and it was still dirty when she brought it around. They then charged me $47 for dropping the car off 5 minutes past my grace period. When I told customer service what happened the guy literally said 'we can't guarantee that the cars are completely clean'. In the midst of a pandemic this is alarming to hear. $30 was returned to me but after accepting a car I was less than pleased with the cleanliness of I feel cheated.

Service was friendly efficient and quick. Vehicle was new clean well maintained had an issue free ride and experience thanks so much

The staff at 1/6 8 PM is very rude. He didn't give us the Jeep car we booked. Instead, he gave us a small car full of smoke and claimed it was cleaned. Avoid this rental car company. It's a fraud.

Had trouble with the car during my trip. The engine oil was empty. And it added stress & danger to our trip. Cost me work & travel time.nnCustomer service didn’t know the difference between engine oil & gasoline dashboard warning lights. I was transferred to roadside assistance & I was on hold for 45 mins & eventually had to hang up.nnI sent a email complaint. Depending on response I get from them I’m sure I would share my experience with others if they don’t compensate or correct their mistakes. It’s been 2 days & I haven’t heard back from them.nnI will update my review when I get a response from them. 6/22/20

Cigarette smell was horrible, I initially thought it will go away but it was very persistent. I drove the car to Maryland so there was no way for me to return all the way to NY to exchange. I still have a headache because I have not been around cigarette smell before.