Enterprise Rent-A-Car

Although my reserved vehicle was not available when I arrived at the location, they had already contacted me and we had arranged for a different vehicle. The manager, Alexandra, was very helpful and got me in and out of the place very quickly. The vehicle was clean, well maintained, gased and ready to go. The return was just as smooth. I will definitely use Enterprise again.

To avoid financial temptations, I choose not to use credit cards. Enterprise will not rent to debit card holders.

So, my car was in the shop and there was a chance that it might take a few days to fix. I called the number on the website expecting to speak with someone at the local branch. My purpose for calling was just to find out if there would be a vehicle available should my car take more than a day to repair. It was immediately evident that I was not speaking with the branch but some call center located somewhere. I explained that ALL I wanted to know was if a car would be available, the associate seemed oblivious to my question, never mentioned that in fact they couldn’t tell me if a vehicle would be available and proceeded to “make me a reservation “ for a car. I again explained that I might not need a rental and just wanted to know if that had availability, but the associate continued to make the reservation.nnNow the best part. I hung up having made a reservation for that day and within two minutes I received a call from THE LOCAL BRANCH, who told me that they had no cars available for two days. I was flabbergasted that such a large company could have such a dysfunctional call system. The local rep was apologetic, but I was upset and requested to speak with his supervisor to express my dissatisfaction. He took my information and that was TWO WEEKS AGO! I’m still waiting for that call. What a s**t show!

First time able to rent a car on my own and I will always use Victor Enterprise. They educated me on a few things I never knew about renting a vehicle. I was treated by them so well and wished I could remember their names.

Andrew and staff at the Victor Enterprise were so helpful and amazing to us! We were renting a 12 passenger van for our family and they answered all questions and were very accommodating to make sure it met all of our needs. Top notch customer service here!