Enterprise Rent-A-Car

As a business owner I feel the need to provide EXCELLENT customer service to all customers.nMy experience with this location was very disappointing. I have been an Enterprise customer for over 15 years within various locations in and out of state.nNo customer should ever leave an establishment feeling as though they were single out and pre judged. It’s is imperative to revisit the ETHNIC LAWS and proved extension Education to staff at this location.

I have rented from Enterprise Edison for years. I got to know the staff on a family level and was ALMOST always a seamless visit and I remained a loyal customer. Then for a while I did not use them. And when I cane back I saw the service really nose divedn. I have been in touch with Josh the manager and hope we can settle the issues I have had. And next rating make it the 4 or 5 star it used to be .

Overall reservation was awesome. The lady there at office took care of my request very well. She is like an angel.nnBut, I almost killed in my ride back home, after dropping the car at your place. Horrible driving back home, almost hit a front car. Rash driving, and not happy with his work. He was so annoying.

BE WARY of this place. They try to charge for EXTRA DAYS. In my case, I went to the center to return the car and I was surprised to see nobody working during peak afternoon hours. So, I dropped the keys in the drop box. Apparently, they checked the box the next day and I was charged for an EXTRA DAY. I even called multiple times right after I dropped the keys to make sure i inform them, but sadly no one answered. I spoke to the manger later trying to explain the situation. He was very RUDE and not ready to listen to any details.

So I recently received a car from enterprise on route 27 in Edison and to my amazement it requires an oil change . So I called and asked the last time this car had service done he said 34000 miles and it now has 39900 miles so the gentleman tells me the service center they brought it to must of forgot to reset the alarm. I told him so for the almost 6000 miles of people using this car no one complained about it so in my book that was a lie . I do not recommend this business location also so lil inventory it’s sadnn***update to this mess I found the service stickernAnd this truck was due a oil change at 37500 miles sonIt’s around 2500 miles over service emailed corporate also yelped facebooked and tweeted