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Hertz

3500 Jackson Rd, Ann Arbor, MI 48103, USA

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Detailed Information

Place Types Car rental
Address 3500 Jackson Rd, Ann Arbor, MI 48103, USA
Coordinate 42.286186,-83.800162
Website http://www.hertz.com/rentacar/location/unitedstates/michigan/an
Rating 3.1
Compound Code 75PX+FW Ann Arbor, MI, USA

Openning hours

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 6:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

larry gocha (10/09/2019)

Long story short. My mother needed a car in a hurry. Her vehicle broke down and she needed something to transport her granddaughter to and from school, plus other very important things. She also needed a car with enough space to haul her cello around. Without hesitation they had one available for her and at a great price. Thank you so much

Emily Baker (11/26/2019)

HORRIBLE! I never, ever write bad reviews about any business but that was a horrible experience. I had a 6pm pick up, and the place was closed?! How do you close before a pick up is supposed to happen? I called the 1-800 number and no one can help me.. they have no cars for tomorrow and if I drive to the airport I have to pay an extra $150 for the same reservation?! Now I am without a car for my Thanksgiving vacation.

Tina Ziemek (05/19/2019)

I arrived and they didn't have a car for me. Worse is how they handled the situation, they literally highlighted the number on the pamphlet and said there's nothing they could do. That it was my responsibility to call before I reserved the car to make sure they could accommodate my last-minute rental. I get I should have called, but their response was the opposite of what customer service should be. I took it upon myself to call another Ann Arbor Hertz location (East) and the employees over there were exact opposite to Jackson's. I will avoid this location and only go to East.

Albert L (01/09/2020)

I am a Hertz President Circle member and I always choose Hertz when I can. I did an one way rental from DTW to this location. When I arrived the location at 5pm, doors are locked. I waited more than 15 minutes until someone showed up without even saying sorry. To be clear, this location closes at 6pm not 5. Even worse, one day after dropping off the rental car, I find that the contract still remains open, and they are still charging my credit card. This is the worst experience I had with Hertz and I suggest the main office take a look at this location.

William Kujala (05/02/2019)

These guys are 100% the best car rental in Ann Arbor. Great customer service, friendly staff. Jeremy (the manager? or manager in training?) always does a great job getting you out the door asap.

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