Map
Detailed Information
- Place Types Car rental
- Address 100 Congress St, Springfield, MA 01104, USA
- Coordinate 42.10956,-72.59523
- Website https://www.budget.com/en/locations/us/ma/springfield/s9m
- Rating 3.9
- Compound Code 4C53+RW Springfield, MA, USA
Openning hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday 9:00 AM – 1:00 PM
Photos
Reviews
The manager (I believe that’s what he is) is amazing. He has been the most helpful person during my whole process of my car accident. He’s went above and beyond to help me and get me the cheapest deal I could possibly get for weeks of having no vehicle. If you want to rent a car come here , he will make it worth it.
Paul, the franchisee at this location is kind and friendly but was fairly unhelpful when it comes came to the actual details of my rental, when my flight came in a bit later than I expected the rental office closed as 6pm so I got a hotel for the night and came back in the morning. The car I had reserved months earlier was no longer there so I had to wait all day for a new one and the price was somehow $80 more than my booking price. Paul was patient but also unable to explain why that change had occurred and generally unconcerned about getting it straightened out. I would rent from budget again but not from this location.
The process for obtaining the vehicle was simple; however, the monthly renewal was not as easy. The return process was very difficult - the Springfield Office was closed and then had to give 45 min to another location to return the car because I could not leave the keys..... very frustrating.
Second time I rented and the guy at the desk is super helpful and nice! I wish I knew his name!
Small office, but the staff is friendly and helpful. I rented a car for a week and asked to upgrade to an SUV because of bad weather. The agent didn't have one available immediately, but he called me back within an hour saying one was available. Both vehicles were clean and had lots of amenities. Very good experience.
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