Hertz Car Rental

I picked up my vehicle at the Raleigh-Durham International Airport love that I had many choices. However I did not like that I was convince to get insurance I didn't need realized that my personal insurance would cover a rental car and fortunately was able to get that refunded. However I was traveling from North Carolina to Louisiana and once I got to Mississippi my check engine light came on and the oil light came on. I had spent half of my day already trying to someone in the office and could not get anyone to answer the phone finally was able to get an email from customer service and after I sent an email I got a return call. This was about the insurance. I've been had to get in touch with him again because of the check engine light and the oil light again no one would answer the phone and I sent an email but no response. Close to an hour later I get a call from the office manager and he advises me that the vehicle needs an oil change. I'm frustrated with this because I knew and they knew that I needed to travel to Louisiana and would be keeping the car for a week. After driving on the highway a little longer I noticed that the car isn't driving correctly when I'm stopping and going and there's a knocking noise so I took it upon myself to stop and check the oil myself regardless of what the electronic system on the dash said. Which it did state that it had 4% oil life left. Hey how I checked the oil twice and both times there was maybe a half inch of oil on the dipstick and it was black oil. This is very unfortunate and stressful especially since I thought I had a fairly new car that only had 30000 miles on it. I ended up putting 2 quarts of oil in this vehicle and checking it again just to add two more and bought an extra in case I needed it. This was a huge inconvenience and the car rental and Louisiana where I was staying local to where I was staying was closed on Sunday so I had to wait until Monday to return the car and exchange it for another. This took three and a half hours to do between waiting on guest in front of me to actually getting in the car. Then I realized that my daughter's camera that was left on the previous car so I had to return the next day and retrieve it fortunately it was there and I was able to get it however when I arrived and spoke to the front staff they informed me that I would be charged a $300 fee on the previous car because there was evidence of smoking. I do not smoke! There's no way that there was evidence of smoking in the vehicle! I'm currently trying to reach customer service and buy email and phone call to get this issue resolved and get this charge taken off of my credit card. It's been 5 business days and no response. The customer service is awful and I truly believe that I should receive a refund for the $300 charge especially and if anything a refund for the rental for the stress and time it took away from my vacation. I don't plan on getting another rental car from Hertz!

Arrived Raleigh Airport and everything ran smoothly..nHertz -Definitely adhered to the pandemic environment. SUV received sealed and disinfected. Customer service and shuttle service was greatnDefinitely a relief. A loyal customer indeed.

So I rented a Hertz car several states away and it turns out the air conditioner didn’t work. I stopped at three different Hertz stores before someone told me that I really wanted to go to the airport.nnI arrived, told the intake guy my issue. He was super helpful and told me what to do to resolve the problem.nnI went inside and was waited on within moments. The clerk directed me to an area of the lot, told me to pick a car and bring the keys and odometer reading back to the counter.nnMinutes later I was on my way with a new car and ice cold air.nnNews flash; if you ever have performance issues with your Hertz rental car, go to the Raleigh airport location ASAP and they will hook you up.

Rental agreement 593885972. Returned my rental and was charged the correct amount. Two days later I was charged an additional 80 dollars for fuel and service even though car was returned full. This store will not answer their phone and I’ve tried about 20 times on different days. The main customer service line unable to contact them either. Even though I am Presidents Circle, I will never rent from these crooks again!

Quick easy process. I rented with a debit card with a $200 dep. You go outside and pick the car you want based on what size you choose. They scan your paperwork on the way out the gate. Return was just as easy. Hertz owns dollar and thrifty.