Dollar Car Rental

Horrible experience - I recommend all stay away. When I checked in the gentleman with all of the jewelry was very rude and condescending. He asked me if I wanted additional insurance coverage, I said no. Although I rented a premium car they took a lot of money as collateral - I am not 18, rather 45. When I returned the car, I noticed a $159 per day for additional coverage - I was VERY clear I did not want that. They also tacked on emergency roadside service for $39 a day. I was never asked about that and already had that covered as well. So, the three day rental had an extra $654 in unnecessary incidentals that I said I did not want.nI asked to speak to a manager and she might have been worse than the desk guy. She could care less and said a few words and walked away.nIf you are looking for a rental car at RDU, please do not go to Dollar as they will intentionally rip you off and there is noting you can do about it.

The staff was very nice, from phone agent, shuttle drivers, rental agent to exit agent. I was running late night and they asked me my flight # to make sure i was the one they were waiting on. My car was very nice and even smelled good(ford fiesta). The only draw back was that it was confusing returning my car because signs were seperating dollars/ thrifty from the hertz lot but i had to return it to the hertz lot(was no dollar/thrifty lot). Also the website said the pre-hours airport shuttle didnt run until 7am but thankfully it was running. I recommend them.

This is the worst rental car place I have ever been to. They have you drop the car off without giving you the receipt. I made it all the way to the airport and they said I got a $300 smoking fee when I don't even smoke. I've been on the phone all morning trying to get this handled. I told them I could provide proof that I had surgery and I couldn't smoke even if I wanted to. But they don't want to hear anything they just want to rip me off. Please do not use this company.

4th official time using Dollar as my go-to car rental service. The cars are always clean and well-maintained and the customer service is always helpful and friendly. On top of all that, the prices are incredibly cheaper than all of the big name rental car companies. Why go with them when you can get great service with Dollar at a much lower rate?!

The customer experience was good when I picked up and Dropped off the car. They made no mention that I would be charged a $15 admin fee per toll in a state where the tolls are all automated with no cash option. They also forgot to inform me of any prepay or other programs to mitigate these costs. So for 6 tolls totaling less than $8 i received a bill for $98.