Budget Car Rental

The service at the desk was very friendly and helpful. Despite them having computer problems they consistently apologized and remained friendly. The clerks were very nice and I just wish all customer service people were like that. They made my day and renting a vehicle simple and very pleasant. Loved my upgrade, just what I needed,

Sadly this was the worst car rental experience I've ever had. The car did not look cleaned and for that matter was probably not sanitized for covid. Car was missing back right reflector and the visor had two drops and a smear of what looked like blood. I was traveling with my very energetic toddler and did not do usual thorough inspection before trying to get on my way. The car also had difficulties accelerating, and was in need of an oil change per the light that kept going off. The key fob stated a red focus with grey interior and was badly worn. The car was white with dirty light grey interior. The wait to get the car was also longer than expected and put us behind schedule for bed time. I do have to say the drop off experience was excellent. The lady checking us back in was very polite and we also had a gentleman drive us to the airport so that myself and my toddler did not have to get on the bus. That was very much appreciated and he was very polite and courtesy as well. Which is the only reason I am providing any stars at all. Very disappointing experience overall.

Unfortunately, the vehicle that I reserved was not available and I really needed a larger vehicle because there were 6 people traveling with me. We settled for a smaller vehicle that was nice but we had to get a second car to travel around the city as a group. I wish I would have known that the car I thought I reserved ahead of time was not available otherwise I would have made alternate plans. Without being able to guarantee the type of car is available it would be difficult for me to choose Budget again in the future.

Worst experience I've had renting a cat- and I've rented a lot. Budget location at airport was closed, but no good signage directing people to go to Avis location. Return system was a jumbled mess compared to other brands. Although the cost of my rental was comparable to other brands, your location, your service and everything about the experience was third rate at best. I will never never rent from Budget again, even though I'm a fast break member. We also had a miserable experience renting a 16 ft. van two days before- had a reservation but NO van available. Took agent 1 hr to find another van half an hour away. We wasted 2 hrs we needed foe moving and had to rent a uhaul to finish the job. We gave Budget a second chance with the car rental and found you all lacking again. Your service sucks. Your locations suck. Your partners suck.

Vehicle was ready to go, everyone was pleasant and helpful and was upgraded at no charge. Upon return Soloman was very helpful and courteous as were the shuttle drivers. I couldn't find a gas station on my way in and he showed me where it was saving me $$$. I will definitely use them again, very pleasant experience.