Alamo Rent A Car

I will NEVER do business with this company again. I needed to modify my rental but they couldn't do it and said the only way was to cancel and rebook- oh yeah and it will be $50 to cancel. Edit: customer service was helpful and resolved my issue. It was a struggle but I appreciated there effort.

Absolutely would not rent from again. Charged my card $212 for a cleaning fee even though I washed and vacuumed the van before I returned it. Then when I called to ask for an explanation all I got was an 800 number and they said all they could do was put in a request for them to call me back. I have not heard from them yet. It has been over a week.

Very highly recommend this location. I rented a car due to a death in my family and had to keep it an extra day. When I returned the car, both Greg and Deb went out of their way to provide excellent customer service and give me a good rate. They did not have to do this - I failed to return the car on time and it was entirely my fault. They showed me compassion and I left with tears in my eyes. This is the type of customer service that makes a person loyal to a company. I will only rent cars from this location going forward. Thank you!

Horrible service. Booked a certain type of car a month ahead of time. Didn't get close to the type I paid for. Didn't get any type of help. Car was really dirty (during covid!!) Wanted a sports car convertible and got a basic small size car and paid same price! Wouldn't give a discount or anything. Do not use this company!

Made reservations on Wed night, and left to the Wilm airport only to find out there is no car available (even though i made the reservation). Turns out Andrew tried calling but i had already left. He felt confident he'd have car the next morning and he did! He matched price of my reservation for a car much nicer than i reserved. Great service!! thanks.