National Car Rental

My team and I have been renting cars at this location for multiple weeks. This location has by far been the best in customer service, quality of vehicles and overall customer satisfaction. The National team has gone above and beyond each week when renting and returning cars which will result in me using National as I head to other airports. I would highly recommend using National when ever choosing a rental car company in Wilmington NC. Great people and quality - I could not ask for any better service. I will miss them!

I love national rental car at the ILM location! Always great selection of cars with great customer service. The representative there at the counter Greg always takes care of me. Being Executive elite it’s quick and easy at this location. Five stars! I highly recommend!

I rent from National on a monthly basis and return my rental every 28 days then get another. I recently starting doing my rentals through Wilmington International Airport and it has not been a good experience at all. I rent so much that I am an Executive Elite member which you would think get you some type of perk or upgraded service but it hasn’t. I am supposed to get my pick from the reserved cars in emerald aisle parking spots but the last two months when I go to return my car I have been told that there are no emerald aisle vehicles available Even though I had a reservation booked 4-5 days in advance for a Premium car. The attendant told me that I should come back the next day and hopefully there will be one. This is not at all convenient for me since I live about 80 miles away from this airport. I did that and the same thing happens. I come back a third day and the same thing. On the fourth day I was finally able to get a vehicle. The car I got was a jaguar that had two leaking tires which I had to put air in three times in 5 days. I then had to go through the process again to get it switch out because of this issue. My experiences have made it clear to me that these reps at the airport don’t really like people who do monthly rentals so they don’t offer me any nicer vehicles at all even though I reserve them or they just tell me they don’t have any available and that all the cars I see in parking lot are already reserved. It is the exact opposite of how you think they would treat someone who is giving them more business than anyone else by renting a vehicle for basically everyday of the year.

We rented a car at the Wilmington Beach, NC airport. It's a smaller airport (which we love) and so the car rental area is smaller. It's REALLY close to the terminal (2 minute walk). The attendant in the airport was pleasant, efficient and fast. This is quickly moving to the top of our list of favorite airports and car rental services. And we already love National!

The counter staff has always been awesome! Very appreciative of how they have looked after this frequent traveler and how they consistently find ways to make me feel special.