Hertz

Car reserved 1 week in advance. No cars available upon scheduled arrival. Waited 1.5 hours until car became available.nnAlso, need physical credit card in hand to be able to rent. Whether it was reserved using a credit card or not. Big upset if using for work or other reason for only having card number or just a debit card available.nnOverall very poor experience.

Everything was easy and convenient. Booking online to pick up and drop off was a smooth and pleasant experience

Horrible customer service. Booked weeks in advance and I show up and course the vehicle I reserved isn't available. That is not okay. Thank you for affirming enterprise is the best wilmington option.

Lady at front desk was rude. We reserved a rental online. She did not give us the correct car we reserved. (no big deal) then tried to charge us an extra $200 for the rental on top of the deposit. Wound up going back and forth with the lady for 45 minutes. She was more interested in the video chat with her friends on her phone then us. When we finally got the keys we went to get the car. Car was TRASHED!!!!! Had a drink spilled in it and there was splatter ALL over the windshield and dash. Dog has all over. Obvious the car was not cleaned from the start. There was a hairbrush and hairbows in the floorboard from previous renters. Car reeked of cigarettes. When we went back in the complain the lady had closed the office because it was that time. Had no option other than to drive the nasty car. We stay over an hour away from the place. Called the main line and was just told I can take to and swap out at any location. GUESS WHAT......No locations within reasonable distance had any vehicles to swap out and the lady I originally rented car from was even more rude over the phone. Refused to help told me to call another location. Never got a different vehicle. Company refused to reimburse ANYTHING. Worst company I have EVER dealt with in my life. Not professional at all. Very disrespectful employees. Wasted money. Do not bother!!! If you get off the plain at this location in Wilmington, NC its best to call an uber or lyft and have them take you to another rental company.

HIGHLY RECOMMEND! The location in Jacksonville North Carolina is amazing!! Friendly staff! Tara Williams the Branch Manager was the BEST!! I was in an emergency situation needed to extend my rental by one day and she not only helped me and made sure all my needs were met, but made sure i was NOT charged a ridiculous fee for extending 1 day