Avis Car Rental

Professional and Friendly Staff! Excellent customer service.

Friendly service. On time easy to book

This was absolutely the worst experience that my family has had while renting a car.nThe first time we attempted to rent an SUV we did so through their website. You were asked to give your credit card information before it told you the final price. Once you hit submit it automatically took the money out of your account and THEN told you the final promise. There was almost $600 in hidden fees!! We immediately canceled and contacted Avis. We were told that they had nothing to do with their website and to call customer service. Customer service told us to call the store. That should have been enough of a red flag to make us stop using Avis but we stuck with them. The night before we were due to pick up our rental we called to confirm that it was ready. The person on the phone assured us that it was. Get there first thing the next morning and the car wasn’t there! We were set to leave for a vacation and needed a seven passenger vehicle to fit everyone and they had nothing. The guy working there was not helpful at all and did nothing to try and rectify the situation. We ended up leaving in a smaller vehicle and had to take an extra car that we originally had not intended on taking. Throughout the week that we had the rental we tried contact Avis to see what would be done to rectify the situation. Avis ignored every single one of our phone calls. Upon returning the vehicle we again asked what would be done and we were simply told that $50 would be taken off our total price. Fifty dollars.. that’s what they did to try to save our future business and ruining our family vacation. NEVER again will we use Avis and we will be telling all of our friends and family to spread the word on how awful our experience was.nnEdited to add that this SUV was booked a month in advance. When asked what happened to the vehicle we were told that it was “picked up” and out of their control.

Avis is unprofessional and they never know anything! They always quote wrong and their workers never know what they r talking about. You can never get them on the phone. They messed up a reservation and called the cops on me cause I told them they were wrong in front of customers who already were having issues themselves with Avis. The girl actually asked me to get the oil changed on the car because they had no clean vehicles available to give me. Yeah instead of talking facts they make up anything to make a sale. they never have the right car in. The general manager sounds black... How dare u call the cops on a black woman who pays to rent cars from u cause she spoke the truth. The officer even laughed.

I can not tell you how happy we are with Avis at the Smith Reynolds Airport in Winston Salem NC . We have never had any trouble at all. The employee's there are AMAZING !!! Espec the guy named JOSH. He is AMAZING !!! He is so very kind hearted and helpful ! Everyone there is just great ! Thank you for all that all of you do :D