Enterprise Rent-A-Car

Forgot my classring on the key chain and they wanted us to pay our balance before they would give it back!

I reserved a minivan a week in advance. My reservation was confirmed available. One hour before I was was scheduled to pick it up they called and said there was no van available. The fact that my whole family had a plane to catch was my problem. I do not recommend!

We were given our double upgrade to a very nice Chevy Suburban that easily and comfortably fit all our stuff and family. The staff were very great and we appreciate it.

Friendly, willing to help in anyway they could. Explained things when asked a question. If I ever need another rental I'll definitely be calling these guys!

My review was going to be 1 star due to the young lady that original helped me. She over charged me, downsized my vehicle, and wouldn't take my full coverage insurance when I was told over the phone they would. I called 2days later complaining about being over charged, downgrade and not taking my insurance. So I went over to the location where I picked it up and Will inspected the vehicle, took my full car insurance, made adjustments to the agreement, gave me the car I originally asked for and apologized constantly (when he did nothing wrong). Will made up for the frustrating experience caused by the young lady. Thank you.