Enterprise Rent-A-Car

You don't have to sweat the details with a pro like Heather Higgins on your case. She and her crew take care of business - fast and friendly. Special requirements such as a van with seats that fold into the floor are no problem. Efficiency and experience result in more quality time with the customers - and I really appreciate that. Heather had more answers than I had questions. Ask for her and tell her Fred sent you.

Enterprise has made a bad situation much better for my family. Heather, in particular, has been absolutely wonderful. She has been extremely helpful and made such a bad time that much easier for us. Thank you, Heather... Give this woman a raise!

Great Customer Service but the Cars are not Cleaned proper not because of the workers but due to the Enterprise Corporation being to cheap to hire a real car washer that actually cares that the cars are properly cleaned! Stop being Cheap Enterprise you charge enough for these cars to be Cleaned! That clean pledge is bullshyt!

Nice employees! Always very helpful and courteous! We would recommend the Enterprise on Sterkx Road to everyone!!!

I reserved a car with this Enterprise office to drive from Alexandria, LA to Fort Polk, LA. When I arrived the airport, I had a voice mail from Enterprise asking me to call them. When I did, they told me that they did not have a vehicle for me, that less vehicles had been returned that day than they had anticipated. They told me I could get a car at the airport. The Alexandria, LA Airport is very small. There were four rental car booths there, three had already closed and the fourth did not have any vehicles. When I called Enterprise back, they told me that they had a van that had just been turned back in, but I would have to return and exchange it for a car in two days. I agreed. Since it was about 4:35 PM and I knew they closed at 5:00, I informed them that I would try to get to their office as soon as I could. The one taxi service in Alexandria, LA did not answer it's phone. I was lucky and got an uber drive who could pick me up in 17 minutes. Since it was after 5:00 PM by the time I was picked up, I immediately tried calling Enterprise to let them know I was on my way - No answer. I arrived the Enterprise office at 5:17 PM to find the lights off and no one there. Since there was no other means of transportation to Fort Polk, I ended up paying the Uber drive to take me to my final destination - almost as much as the rental car would have cost for the week. Do NOT ever use the Enterprise Rental Car in Alexandria, LA. It was the worst customer service I ever experienced!