Budget Car and Truck Rental

I would rate no stars for this place. We are moving today and 1 hour prior to picking up our truck, they called us and said our truck has been canceled d/t over booking. We went into the store and they did not even apologize. Acted as if this was a normal part of their costumer service - I would not use this company if I were you. 0 stars!

If I could give a place negative stars... I would. I reserved an SUV online on March 6th, submitted all info, received confirmation and everything.. get an uber all the way to this location.. for the Budget employee to walk outside and greet me with “I don’t know why you’re here, we don’t got no cars”. I reply “Well I made a reservation online and got confirmation”. To this he responded, “well that’s not my problem” -with a very rude and aggressive attitude. I have personally worked in customer service for over 12 years, and I’ve learned that not everyone is meant to work in the customer service industry. My advice for this guy is to find a different job, because I’m sure I’m not the only person who will NEVER use Budget again due to his attitude.

I DON'T RECOMMEND THIS PLACE! BEWARE!! I booked a standard SUV for 9 days at this location to pick up at 8AM on Saturday morning. I went exactly at 8AM and I was the first customer at the store to pickup. The person at front desk took her own time to attend me and finally said that there is no Standard SUV available but she can offer Minivan without additional charge. In the meantime there was another customer came inside and standing behind me to return his rental car. She immediately told me that the person behind me returning SUV and I can take that. I went and inspected the car and noticed that the car interior is not clean and I am going to travel with 1 year old baby. She asked someone to wash the car and that person went and washed exterior in 5 minutes when I complain about interior. She started threatening me to take unclean car or I will cancel your booking. She is horrible person that I have ever experience. I called customer service and complained but no of use. I had to finally take Minivan by paying additional charge for 9 days. I originally planned to start my LONG trip at 8:30AM but I had to start at 11AM after all the mess and left the store at 10AM.nnThis place is horrible for any rental. Worst person in the front desk that I have ever experienced. I will never ever book with BUDGET anymore.nnTo Budget - Fire that horrible person at your front desk if you care about your improvement.

Worst rental location I have ever had the misfortune to have to rent from. We made a reservation for 8am pickup, and attempted to pick up the rental truck the afternoon before the original reservation date. When we arrived the clerk was rude, short, and very insufficient. There were clearly 3+ trucks of the 16 footers sitting in the parking lot, but the clerk said it was impossible for us to pick the truck up early because they did not have enough trucks available, despite more than 3 in the parking lot. When we arrived at 8am the next morning, the clerk who was supposed to work called out and the next available employee to staff the location with was roughly 30-45 minutes away, causing us to be unable to pick up the truck until 30-45 minutes after our scheduled pick up time.

Booked a huge truck online and this was the drop off point. They were busy but made sure we had a place reserved to pull the huge truck in without mishap. Good move. In and out - quick and easy.