Enterprise Rent-A-Car

One of the worst enterprise locations I have visited. They had more then 7 cars but they only gave me one choice and every time I asked for a vehicle they made a silly excuse for it; Just to not give it to me.

I was in a rental at this location because my car was being repaired at Jaguar during the time I lost my father so they were not able to reach me I came in as soon as I got back into into town and was threatening with the vehicle being an unauthorized use of the vehicle because they did I was in a rental at this location because my car was being repaired at Jaguar during the time I lost my father so they were not able to reach me I came in as soon as I got back into into town and was threatening with the vehicle being an unauthorized use of the vehicle because they did not they could not receive funds from my card that was on file with them.I am mediately went and paid a balance of $518 and then was told that they red flag me and I could never rent from them ever Troy was very untrustworthy, he first told me everything will be OK once I pay the balance and a new deposit and I did all of those things and still was red flag and not able to rent a vehicle and I live an hour away so it was it just bad just bad customer service insensitive communication I just feel so wrong as a customer. Steve the manager was no better I would not suggest anyone go to rent a car from this location ever . My father passed away and now I’m stuck without a vehicle to get to my doctors appointments and to make funeral arrangements. They are the worst at this location. Very rude, untrustworthy, insensitive to the needs of the consumer. I keep getting one lie after the next. PLEASE DO NOT PATRONAGE THIS FACILITY!!!!!!!!!

My experience dealing with Sara, Steve, and Charles was 100% positive. Came in got the car I reserved and was on my way. When an issue arose a day later, they arranged a swap with another Enterprise location close to my work in 15 minutes. Everyone was friendly and helpful.

The worst service ever!!! changed $250.00 on my credit card without notifying me first and put me hold for more than 5 min when I called them to find out what was going on. They should tell customers what they will charge for before making ANY money transactions.nNEVER EVER GOING BACK.

Tracy was extremely helpful getting my rental car set up. Made life easy