Hertz

No haggle price on the National Hertz online website in amount $31,100 for a 2019 Mustang in the Rent to Buy Program did not include a $549 processing fee. The fee was only disclosed on a sign when I arrived to the Hertz location in Leesburg VA which is one hour away from my home. While they acknowledged this mistake with the National Website they were not willing to waive or lower the price of the car. Be careful with these guys. Despite the excessive hold times on the call in line, call ahead and ask questions. Do ask for the telephone number of the local rental car location. Speak to them too as the corporate call in center does not disclose this information.

I bought my last car at Hertz car sales in Honolulu and when I was looking to trade it in I looked at Hertz cars in the DC area where I now live. I found I car I wanted and made an appointment letting them know I planned to trade in my car and that I was pre-approved for a loan. I also filled out the financing estimate on their website before the appointment. When I arrived I was told the person I had my appointment with was “filling the car up with gas”. After standing in the entry way for 40 minutes I asked if anyone would help me. A sales guy (who was not wearing a mask, a several other staff members were also not wearing masks or had theirs pulled down their faces) that I could look at the car. I was given the keys and noticed that the bumper was busted. I informed the sales guy who shrugged and said that if I didn’t want a car with a busted bumper that they would sell it to someone else. He said they had another car of the same model and so test drive that one. I liked it and wanted to buy it. The sales guy said he was going to process paperwork for another customer and then go home and I could come back on Monday. I said that I had driven an hour and a half to get there and could not come back again until the next weekend and asked if they would hold it for me until then and they said no. I eventually asked to talk to the manager who worked with staff to process the paperwork. While they were doing the paperwork, the other (male) customer getting his paperwork done asked if they could make a cosmetic repair to the wheel of the car he was purchasing and they said of course, you can bring it back next week for the repair. I live in another state and when I got the inspection done in that state the mechanic said the back tires were ragged and the tires needed to be realigned and that the plastic engine cover inside the hood was missing. He recommended I contact Hertz and ask them to make the repairs or offer me compensation. I did this and was told they do not repair or replace parts of cars after they pass inspection and my only option would be to return the car. I guess repairs are only an option for male customers? Definitely a horrible customer service experience - I would steer clear!nnUPDATE: They put the wrong VIN number on the paperwork and had to fedex me the new paperwork to sign. My “new” temporary tag expired yesterday and I have not gotten the tags in the mail yet and do not know if they even filed the paperwork with the DMV. I was pulled over and told my tags were expired. Called the manager who said “it’s a Sunday night and I don’t have access to that information”. Did they actually file my paperwork with the DMV and will they reimburse me for tickets for my expired temporary tags?

I rented a car via Priceline and prepaid for a rental. I wanted to pick up a few hrs prior to my original pick up time and was told by customer service that that was not allowed. So I came at pick up time and then was told I could not use my debit card for the deposit of $200. They told me I had to use the same CC I used to prepay. As that was not an option, the lady at the rental place was not helpful in trying to rectify the situation and just said she couldn’t help. Therefore I was not only allowed to pick a prepaid rental several hrs earlier as my pick up time was at closing, I couldn’t even pick up the car I rented. Worst customer service as it is out sourced as well and I could not understand the person. Very disappointed in the companies lack of care.

Very professional, courteous, quick in and out, gr8 inventory, happy faces with masks on...ud83dude42

No hassle no haggle! No cheating! And go home with an excellent bargain! What else can you expect from a 100 YO multi national conglomerate? Only the best!