Hertz

Had to wait about an hour for my reservation, no lines, no other customers, three attendants. They told me their system wasn't working well and that I should go for a walk and that maybe it would be fixed. No late return instructions. Erroneous $400 cleaning fee that they will not remove. Not sure what is going on at this location, my wife and I are gold members, but quite frankly, there are too many other good companies who put focus on the customers for the rewards points to make a difference. You're better off stealing a vehicle and chancing it with court system than choosing this Hertz.

Genuinely kind and highly professional staff. While waiting for my car, I saw the tremendous amount of time, effort and detail that was put into cleaning the vehicles, so vitally important at this time especially. This was my first time renting from this location, but it won't be my last!

Such genuinely nice and accommodating employees. I don’t know how Hertz has managed to find such wonderful, authentic people to staff both their Union St and Dean St locations, but they have. It is so refreshing during such a difficult time to interact with people who are kind and authentic. Thank you for always making my day a little brighter when I rent from you (both Union and Dean Sts). You are all a bunch of rockstars.

I had an amazing experience with Angle he is an amazing worker at this location and he makes sure that I get the car I want. and when I come in to pick up, my car is ready in a minute and when I return I only have to park it there without spending a minute! # best local location

Took 2 hours to give me the car I reserved and already paid for on their app. Saw 3 people working that day and only one actually working who took over an hour with ONE customer. Makes absolutely no sense!! The workers here move EXTREMELY slow. If they wouldn’t drag their feet things would move much faster. If you go to this location make sure you have time to spare. Also they didn’t start the reservation at the time they gave me the car but expect me to return it at the same time, great. Gave me the paperwork and then went off dealing with other cars while my car was sitting there waiting to be cleaned out. Really bad experience overall, never again!!