Enterprise Rent-A-Car

Them ladies were nice and they really cared. Thank you very much. Its people like them that make working in customer service worth wild...

11/22/2020nnI dropped off my wife's car in one of Geico's recommended autoshop on a Saturday morning by 8AM and the rental car is not ready because they open at 9AM. Not their fault but more of GEICO's for not notifying me about that.nnSo, I went back home and waited 'til clock ticked at 9am and phoned local Enterprise. I told them the situation and that I will instead drop by to pick up the SUV. When I got there I was greeted by my new buddy Perry. Like a good friend, he was really helpful and listened to what vehicle my wife prefers to drive while her car is out. She don't like the big Explorer-size SUV but the functionality of a 4x4 and spacious enough to haul 2 kids and 2 adults. Perry got us the Grand Cherokee, which though a bit on a high-mile side (26,000) it is still good vehicle. The staffs were really good in meeting the need of the customers. Would use it again in future rentals.

I can't say enough about how awful the overall experience was. Multiple days in advance I made a reservation online. I left work early so that I can go and pick the car up before the place closed. I had to get a ride to the place which was not near my house and when I got there after being dropped off they tell me that even though you make a reservation that doesn't mean that they have a car. So now I'm walking home in the rain. With all the other options out there I definitely would not recommend this one.

The absolute worst. I had made a reservation in Sleeping Hollow, NY. When I arrived for my car I had found out they had no car to give me. I was told I could take a truck. If I wanted a compact car good on gas for my trip, I would have to drive a full 30 minutes away. I did, then after checking out my car, I realized the wipers were pealing off the blade. I refused the unsafe car and accepted a vehicle, a Jetta. The car was dirty but they offered me a car wash I would have to take it myself.i did. That took another few minutes of my trip. I realized the tire light went on. I brought it back. They looked at it but couldn’t fix it . They insisted I take it and enterprise would come for me if I really had trouble. I was now really late for the start of my trip. I went to my home threw in my luggage and left. As I traveled i pulled over for stops along the way and realized the inspection sticker was expired. This ruined my trip thinking, I’m paying a lot of money for a car that couldn’t even pass inspection. Upon returning, I made sure the company knew of my dissatisfaction. I asked for Some compensation for this disappointing trip. When I pointed to the inspection sticker on the window I was told “what inspection sticker?” They were rude and did not care if the car was safe or not. Basically I’m paying for it. They had my charge card I felt robbed of my vacation.

Recently rented from here let me say to see a business run by FEMALES is amazing not only were these two wonderful woman fast, sufficient ,and very friendly. I promise my whole time with Savannah and I want say Alexis if not I'm sorry but you know who you are..... Was beyond amazing and good I will recommend this location anytime and I will be back if i need another rental. Literally I was in and out under 10mins talking about driving away in my rental who rules the GIRLS!!!!!!!!!!!!!! Amazing job ladies y'all deserve 10000000 stars!!!!!!!!!!!!ud83cudf7eud83cudf7eud83cudf7eud83cudf7e