Hertz

I am a Hertz President's Circle member, and I made a reservation online for this location, and tried calling at least 20 times to confirm my home pickup. They never answered and the calls always forwarded to the Hertz main call center after a while. Even the Hertz call center employees were not able to get in touch with this location on the main number or another internal number. I ended up cancelling my reservation altogether and I'll never try this place again. They've lost my business for life.

When I tried to rent a car from this location today, I noticed that the gas was not full so told the old lady and she said return the car with the same fuel level, then I realized that the contract showed that the fuel level on the car was full so asked the same old lady to correct the contract. Then, the argument started as she did not seem happy about it and she said she has been doing the business in the town for more than 20 years and she would not be able to keep the business if she trick customers. She then tried to check the fuel level after I filled it up at the same gas station then she said she cannot correct as the fuel level is already changed. She did not trust me either as I did not trust her. Then I showed the receipt to her then she changed the contract. Thank god I also took the picture of the dash board and the rental agreement. I also told her that the car seems like a smoking car and she said there is no such thing as a smoking car and I told her that I meant I smell like a smoking car but I took the car anyway because she said there are only two cars available at that time, one is Mini Van and the other one is the SUV that I took. I had no choice because I do not want to drive Mini Van.

Very helpful and vehicle was ready and in good order when needed.

This place has no standards or customer service whatsoever. We booked a rental through Marriott and their relationship with Hertz, and were disappointed to pull up to a broken down old gas station. The attendant began screaming at me because he didn't like where I parked, however there was no parking available and he didn't offer me a solution. When my husband went out to ask him to stop screaming at me, he called my husband a douchebag in front of my small children and then began bad mouthing us to the customers getting gas. The woman inside was less than helpful as well, and the entire place was so dirty and jam packed with junk, I had to send my children back to the car. They only had two cars to choose from, both compact when I ordered a mid-size and foolishly expected a complimentary upgrade, due to our status with both Marriott and Hertz. I've filed a complaint with Marriott, and will do the same with Hertz on Monday morning. Do yourself a favor and go to a reputable car rental company that is actually a car rental facility, and not a random gas station with a few rental cars.

The worst car rental location I have ever been to. I had a confirmed reservation and was denied a car initially. The old lady at the desk (I sensed a hint of racism too), then said I am not eligible for a car size booked, which is again incorrect information. Miserable.