Enterprise Rent-A-Car

Made my reservation online and few into Portsmouth, NH airport on a Sunday morning. Note there are no other car rental agencies open on a Sunday in the area. When touching down I received a voicemail stating there were no cars for me. I got in line at the Enterprise desk at the airport to see what happened. The answer that they did not have the cars had not been staged correctly. So I had to wait while the rep went out to see if there was a return that had come in. He located on. He then cleaned the car to the best of his ability while I waited in a now empty luggage pickup area. Of course it was not the car I asked for as I had signed up for a luxury cross over and received a mid range Kia. If I was not lucky enough to get a returned car I would have to taken an Uber 60 miles away to my hotel and wait 5 hours until my hotel room was ready. Thankfully he made it happen but a REAL ISSUE when you book a car, get your reservation only to find out no car waiting for you.

Outstanding experience all around. Pick-up and return were prompt with no hard sell of products. Rental Suburban was solid and clean. Had to return next am, but not charged. Have been renting with Enterprise for years with great results.

The car was dirty inside and out. I asked for a vw and was given a KIA. the VW was next to it. after a few days after driving a little I noticed a bubble om the tire . at first they said they didn't have a car they could switch me to. After going to the other location they had in Portsmouth I was able to get a car, which was smaller than I rented. Service was very poor

I was very happy with Enterprise Car Rental at Pease Airport it was very easy and the car was right outside.nnThank you,

I booked a rental through my employer/corporate account and selected Portsmouth NH. I chose the Pease Airport location. I called the morning of the pickup and it was the Mirona Dr location. Alex told me he would change my reservation to his location and a car would be ready for me at noon. I arrived at noon to see the building was not accessible due to COVID (I presume). I had to stand outside and wait for about 20 mins.nnApparently the airport location works on a different system and so they had difficulty with the transfer. I told them I would run to the store and come back in a half hour. Upon my return, the rental was moved and was supposed to be ready to take. I looked at it and it wasn't even washed on the outside, there was bird poop all over the back of it.nnThe worse part of all of this is that there were about 5 employees inside and no one was doing anything. I spoke to 3 of them and expressed my concerns about not being given anything as proof of this rental. Since the original agreement was for the airport, they said they couldn't access it. Ironically, they could charge my card for payment without issue though.nnI called the Corporate office after I left and they submitted a ticket and promised resolution by end of day, that never happened either. On the day that I was due to return the car, I called the Corporate office again and she assured me that if there were any issues with over payment or anything else to call back and they would correct it.nnThe most enjoyable part of this entire experience was returning the vehicle and learning a lesson.nnI will be sure to do some homework before renting from Enterprise again, especially the Mirona Dr in Portsmouth NH. I STRONGLY SUGGEST YOU DO THE SAME!!