Enterprise Rent-A-Car

I had to get a rental car while mine was in the shop and even though when I went in they were busy & didn’t have many cars to choose from, the car I got was still amazing and service was great as well. The employee I dealt with for pick up and drop off (I think his name was Juan) was so sweet. Very friendly and informative. Would definitely be back if I ever need a rental. Thank you!

The rental was very well maintained and the driving experience with it was great. I highly recommend Enterprise for anyone needed to rent a car.

Fast and easy. I crashed my car which of course ruins your day but i left the tow yard ready to just go home as fast as possible. Enterprise had me out of there within 10 minutes if not sooner. I was truly impressed.

Customer service when calling Enterprise to rent a vehicle needs some work... I’d give them ⭐ufe0f⭐ufe0f⭐ufe0f/⭐ufe0f⭐ufe0f⭐ufe0f⭐ufe0f⭐ufe0f at best. My vehicle was in the shop and I was given an Enterprise reservation number by Tesla to rent my own vehicle. When I contacted customer service to rent an American Made SUV or CUV, the Clinton Twp location did not have any available but there was a Mustang available (we were in the midst of our biggest snowfall of the season). I asked if the Enterprise employee could locate one for me at another local Enterprise and she told me that it would be best for me to call around to see what was available to be picked up ASAP because she felt that when she called the other locations would not be honest with her about what was available... an hour later and 4 Enterprise locations later, I located an SUV but was told I would probably need to pay extra out of pocket because the Enterprise code that Tesla provided me came up blank in the Enterprise system in terms of rental vehicle cost. By this time I was so fed up so I contacted the Clinton Twp location again to rent the Mustang. By this time, an Expedition came available for an extra cost so I reserved that. When my husband and I went to pick up the vehicle...nnDefinitely ⭐ufe0f⭐ufe0f⭐ufe0f⭐ufe0f⭐ufe0f for the in-person service at pick-up. As we waited for the Expedition, we were approached by an Enterprise employee that asked if we wanted the best vehicle on the lot? He explained that Tesla’s agreement with Enterprise is essentially unlimited. That there is a vehicle on the lot that just sits because the price point to rent it is more than people want to pay. We ended up leaving with a Ford F-150 King Ranch 10 minutes later. The return was just as quick. I pulled up to the return lane, an Enterprise employee ran out, took the keys and sent me on my way.nnSo, why did Enterprise customer service at 5 locations (including this one) not know what our Tesla reservation code covered? Very frustrating experience though Tesla takes the brunt of my frustration because they didn’t have any Tesla loaner vehicles available for me in the first place.

The location manager has gone above & beyond since I started renting with them to keep me in the specific car I like . When it’s time to turn the one I’m driving in due to miles ( I’m a regular renter for over a year now ) , he searches high & low for me until he finds the same kind of car . I can be difficult at times ( usually an overly nice person ) , but when I’m under a lot of stress, it’s a different story . Brian & Hannah have always been wonderful & Dolan has found a way to explain things to me so I understand them even when I’m in a stressful state. I’ve been at this location for 1 year & 4 months , I would never change companies or even locations within Enterprise. The Hall Rd, Clinton Twp location is very accommodating , friendly & have the ability to get through to even the most unpleasant clients. They’re loyalty to me has created my loyalty to them .