Alamo Rent A Car

Most would agree that renting a car is not always the easiest process, but the friendly effective customer service provided by Kasey at Alamo Rent A Car made acquiring and extending the lenght of my rental painless. I will continue to use this location because of her dedication and commitment to the customer.

Great employees from Kalamazoo, Mi, to Elkhart, Ind. All the way down to Charlotte, NC giving great service. I appreciate all your help on my last Vacation.

Husband and I had the worst experience in our life at Alamo car rental on 3/2/2020. We had to travel to Texas from Michigan for a very unexpected funeral. We were traveling with our two young boys.(2 and 8 months). We prepaid for the reservation online with our debit card. Called the Austin Texas Alamo to just make sure everything was set. Got told there was no deposit, and we were all set. After a hectic travel we got to the airport around 1 am to get our car. We go to Alamo and they tell us we have a deposit,yet refused our debit card. The same card we already paid for it with. Speaking to the manager, she gets very nasty and tells us the debit card is a prepaid card and she's not taking it. This is my husband debit card. She completely refused to let us finishing paying for our car. Knowing we were from out of town. Traveling with two small children.told us it was not her problem that we didn't have a car. Would not take a card over the phone. I step away from the counter to make a phone call, and the employees clock out and just leave. While my husband, children,and I were standing in the lobby By this time we were literally the only people I. The airport besides workers. Had to wait for our parents drive an hour to come get us. T(they also missed they flight going home because they had to go to a different airport. ). Called corporate and still have not heard anything. It was absolutely the worst experience in traveling we have ever had.l

The two gentlemen who helped me were very courteous and professional. My experience was exemplary. Thank you.

Great customer service, Ben was exceptional. Thanks for such a great experience on needing a rental short notice.