Enterprise Rent-A-Car

I loved all the employees. They were so excited for me. Everything went fast and smooth and I had no issues. They even drove me to my vehicle where it was parked when I returned the car ud83eudd7a

I reserved the car online; when I went to pick it up, the process was completed smoothly and professionally. The Enterprise employee was efficient, friendly and answered all my questions.nnDropping off the car was just as pleasant. I will use Enterprise again!

if there was a no star option is give that Customer service worst EVER!! Not to mention the over pricing. 300$ for 5 days plus 200$ deposit!! If you have to go here avoid kelly the manager. Not only is she rude and disrespectful she knows nothing of how there procedures work. I left an item in my rental. It was a weekend so I had to wait Till Tuesday. She could not locate the car, told me I was in the wrong location, Once she realized I wasnt excepting this, proceeded to tell me it may have been sold, then another story that it's rented for next 10 days. Mind you I've called the 1800 number over the weekend n the car has not been rented. So basically I had to become an investigator n call 1800 number to find out what really was going on...turns out the car was being serviced came back Tues afternoon and rented that afternoon. They had my items Tues afternoon and didn't Get ahold of me!! The item was medication so it was highly important. I ended up calling the office Wednesday to inquire about my receipt I had yet to receive and ask a different person who clearly knew procedures better and FINALLY I was helped appropriately and got my items. This location is a joke I called them to complain about the so called manager to find out I'm on the do not rent list because she has no customer service skills and doesn't know her job. I could care less and wouldn't have EVER went back anyways. RENT AT YOUR OWN RISK

I am giving them 2 stars because there were good and bad with my experience. The worker dropped off my rental car to me at the place I had to drop my car off to get work done at which was very convenient. However when offered Enterprise’s coverage for my rental I was never told that my own full coverage insurance would cover me if needed in my rental. I was basically scammed out of $120. Beware of this when renting from them.

I have rented from enterprise many times in my hometown of Traverse City Michigan. I was a high school coach and would often rent suburbans from them. I needed to take a trip to a sailboat down in North Carolina from Traverse City and requested a suburban, when I arrived it was an explorer which disappointed me but no big deal. I explained to the good people at the counter that it was likely that I may be an hour or two late from when they closed five days later on a Friday night. They said that would be OK and they wouldn't charge us theough the weekend. you know where I'm going with this, we showed up about 7 PM friday and i dropped the keys in the dropbox as was discussed and sure enough, they charged my card for seven days instead of five. i called monday morning and spent about 45 minutes in one of the most frustrating conversations i have ever had. (i majored in political science and human communications heading towards a law degree, both my parents had masters degrees in social work, i am the youngest of six children and own several successful business' i know what bad communication is)nEnterprise really messed up, thankful that there are other car rental companies in town.