Enterprise Rent-A-Car

Rented a Van, picked up and was told the car wash had broken so the exterior of the vehicle was dirty. Also found empty bottles and trash in the vehicle when I brought the van home to pack up for the trip. No big deal, I can deal with that. However I was shocked to see I had a $100 cleaning fee after returning my vehicle. The purpose of the rental was to shuttle my family to florida and back. So yes there was sand and maybe some dirt on the floor mats. Enterprise website claims there may be a fee to pay for excessive cleaning or special cleaning products. $100 seams unreasonable for a simple sweep out job. Probably my last enterprise experience.

Helped me get into a vehicle on short notice. No complaints there. Rented a vehicle with damage on it, was marked moderate but was then reported as severe damage. Got the damage waiver for my long drive. When I got to my return location I was accused of damaging the vehicle on the reported spot. If I didn’t have the waiver they would’ve charged me due to their own negligence. Communication between branches is positively pathetic.

Always great service! Please check the existing plate on the car, the last rental i had, plates were expired. Overall, great customer service.

Terrible service!!! I got there at 9 the person wasn't there...the number on the door was incorrect...he didn't get back til 9:30..i had to be at work at 10:30 and it was an hour drive..then the car wasn't ready...at all...then it barely had gas..i was late to work because of this....no apologies were given no discounts for my inconvenience were offered...

Well they are expensive but it was kind of worth it.... I think they're cheaper than most places though.