Map
Detailed Information
- Place Types Car rental
- Address 4310 W 3500 S, West Valley City, UT 84120, USA
- Coordinate 40.697096,-111.994129
- Website https://www.budgettruck.com/locations/ut/west_valley_city/84120
- Rating 2.4
- Compound Code M2W4+R8 West Valley City, UT, U
Photos
Reviews
My roommate and I were hitching up a trailer to our moving truck at this location and the owner looked at it and told us we should “be good to go”. The pin that holds the hitch in place hadn’t dropped and was visibly flopping around!! Luckily we didn’t listen to her and called my roommate’s father to help us, but following her advice for our 12 hour drive through mountains would have lead to the trailer coming unhitched and who knows what happening to my car on it. If you aren’t *very* confident to know what you’re doing by yourself, save yourself the car wreck.
Do not use these guys!!!!!! I give them negative stars! Luckily, I tried to call before picking up my rental and no one at the call center could find my reservation by the confirmation number that was emailed to me! I tried 3 different agents. Then I tried calling the office I was scheduled to pick up from and got no answer! Something is clearly wrong with their reservation system and I wish I read the other reviews before I booked!
Don’t try there website they say they have cars available then you show up to pick up AND THEY DONT HAVE IT ! WASTE OF TIME ! Staff is so rude they don’t even ask for your name or reservation number!! VERY RUDE STAFF !!!
If I could give them a 0 I would. I reserved a 16" moving truck a few days ago for my husband and I to pick up today at 2PM. We arrived early and waited 15 minutes for them to making us wait another 10 extra minutes for them to tell us that they don't have a truck for us. Even though we received a confirmation email saying our rental was ready and set. They couldn't have notified us by either email or the two telephone numbers we provided for them? It's a good thing they wait to charge you until you pick up a truck or else the -$140 would have made me blow up even more than I wanted to. Poor business model and customer service.
They did not have the van I reserved 3 months ago for today's date and no one contacted me. At my arrival they scrambled around and found an SUV instead. Not all that happy about it, but better than walking.
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