Budget Car Rental

I definitely will NEVER use budget rental EVER again! I rented a car on a Friday to go visit my sons for the weekend out of state. When I picked my car up Friday morning the woman who helped us was VERY rude and acted like she just didn’t have time for us even though we were the very first customers in the door that morning at open. I brushed it off and went on my trip. Kept the car a day late due to returning super late. Well when I returned the car, I was charged an extra $376 dollars. I called and the rude woman who helped me originally answered and told me that I smoked in their car!! I did not once smoke in this vehicle the entire trip and even had cleaned the interior and interior windows myself prior to returning! (My kids had made a mess so I felt obligated to clean it come). I do not like dishonest people. If honesty and good service are something you look for when renting a vehicle, then I’d steer WAY clear of budget....

The area was clean and staff was friendly. Regardless that the budge associate was working with a difficult patron who kept changing their mind on which vehicle , the associate remained calm and professional. I was met with the same courtesy and the transaction was simple and straight forward.nThere was a single associate during this time running both avis and budget which when combined with the assistant to the difficult patron put a decent burden on the very professional associate. I would as budget to provide better care for their employees.nThe vehicle was new, clean and the check out was of the car lot was fast. I would use again and recommend to others.

The beautiful lady at the south shields branch is awesome she is courteous friendly the best at what she does

Chelsea is outstanding. She asked what car we wanted, I told her and within just a few minutes we were driving off. The vehicle was a gmc and it felt like we was driving off from a dealership but only way better. It was amazing checking in and out. Chelsea is very helpful and showed us the features in the vehicle before driving off. Thank you Chelsea for such a great experience. We will be back for sure.

Very nice and friendly and even understanding of a few bumps I hit. Very appreciative for the helpful service.