Enterprise Rent-A-Car

Excellent.nBrand new car.nWith added bells & whistles.nRealible, trustworthy & safe cars.nReasonable$$$.nIf you are a enterprise plus member there's always a discount or upgrade for you.nIt is a nice combination with airplane travel.nYou can get rewards if you are a member.nWhich equals free flights, car rentals & more.

Everything was set up nicely, went in gave them my name, they verified why rental, I even asked for an upgrade and got it. The car itself was basically right off the lot. Clean, oh my goodness was it clean. It made the Trip to NC and back so much easier. The pricing was outstanding. I literally have nothing bad to say about this company. Other than I wish I could have kept the car.

This is now the second time (... with reservations!) I have tried to use this service and have been turned away with no vehicle. But, at least I waited for over an hour to be told I would have no vehicle. To suggest they are unorganized and unhelpful is overstating their value. I would rate them lower if I could... Any rental car company could come into Norman and do quite well because we are currently being very poorly served. In addition, I was renting the car to accommodate repairs to my own vehicle. After being turned away and missing my repair appointment, I now have to wait another two weeks to have my vehicle repaired.

So I normally don’t leave bad reviews but the more I think about this the madder I get. I was in a car accident with my mom car back in December. We finally got around to taking her car to get fixed. I asked for a rental car while It was in the shop. So insurance approved and I was told a car was reserved for me Tuesday morning. Enterprise call and said it wouldn’t be ready until 11 on Tuesday. Ok fine. At 11 they called and said it would be later in the day. At 530 ( they close at 6). I called them and the guy was very rude on the phone. After being put on hold for 30 minutes he comes back to phone and said can you continue to hold. I said I’ve been on a hold on a while can you answer a question he said I got customers at the counter I said how can you have customers with no cars. He said huh. Anyway I said I’ve waited for my car that was reserved all day I’m calling just to see if you have one he says no I told you we call when one was available. Well enterprise it been a week and still no car or phine call. I don’t need one now because I got moms car back. I understand That there maybe a car shortage but when you reserve one and keep be putting off it is rediculous. I used to be a big fan of enterprise ( in fact I was offer one by hertz but I said no I like enterprise) guess I was wrong. I was a loyal customer even referred people to them. I’m sure my small business to them won’t mean much. But I will try elsewhere next time.

Quick in and out , booked online , picked up at the Merkle location . Car was clean and ready! Nothing to complain a out so far!