Enterprise Rent-A-Car

Excellent. Customer service representative was very courteous and helpful. Vehicle was very nice. Will highly recommend this business, vehicles are in excellent condition, and customer service is outstanding...very top notch and reliable.

The staff was friendly and efficient, the car was great. The process was quick. I’ve been a long time customer w/Enterprise and I will continue to go to them when I need a rental

Matt is always pleasant!! I only deal with him. Salisbury Enterprise is the best

If I could give them 0 stars, I would. They put a $300 hold on your card until the car is returned. Well the car was returned to the Eatontown, NJ location on February 19th. I called and asked for the paperwork stating that the car had been returned, they said they would email me. I had to call two more times in order to get the paperwork emailed to me. Then from the Salisbury location I received only $75 of $300 from the hold on my card back. They have yet to return my money. I was told by a representative online that a regional manager would contact me and still has yet to. I asked them for the transaction paperwork stating that my money was returned to me and they said that they could only give me a copy of the rental agreement, and that they would have a regional manager contact me. The car was returned on February 19th, it is now March 24 and I still don’t have my $225 back. This is downright unprofessional and theft. Don’t wasn’t your time or your money on this company because they OBVIOUSLY don’t give you your money back.

Got excellent service here! The only reason I’m giving 3 stars is their customer service line! I had received a red light ticket while visiting my family and told them that I am willing to pay it, but that I had recently contracted the Covid virus and wouldn’t have the funds until my quarantine was up( roughly around 15 days.) I told her that I was willingly to pay and had documentation if needed stating I was sick. She continued to telling me how I didn’t want to pay the bill and that they will going to charge me anyways! I had used my savings for bills because my work wasn’t paying me and explained how there was nothing in my account. I was going to overdraft! She then asked if I wanted to pay the bill again and I explain my situation yet again... after this she just put me on hold for 10+ mins which I just hung up. Disappointing that Enterprise doesn’t have the people’s back or a policy during a global pandemic!