Hertz

They answered 6 phone calls while we sat at the desk trying to get a car. Then had unauthorized charges on our bill. Then when I called about these charges, was hung up on multiple times. Was told I would be receiving a call from management and then never did receive one. It was completely unprofessional.

If you're unlucky like us, even if you stopped in to confirm your reservation and vehicle size days in advance they may try to talk you into a mini suv when you reserved a Full Size SUV Yukon on the day of your rental because they don't have the proper vehicle. Had to wait 4 unscheduled hours for an employee to drive to Durham and back with the appropriate vehicle class, full size SUV. They also suggested we drive an hour ourselves to Raleigh and unpack/repack in the parking lot but we weren't interested. Did I mention I had the foresight to confirm they'd have a Yukon 2 days before my rental IN PERSON and they assured me they would special order it. Cross country trip now delayed but hey there's still a few hours of daylight to pack. Will NEVER rent here again EVER. Oh did I mention not one of the 3 employees here is wearing a mask? Signage about customers wearing masks and social distancing, yea right. I guess they don't understand how breath droplets can enter through the eyes which is why EVERYONE needs to wear a mask, vaccinated or not. 6 ft distancing is not possible in this tiny strip mall location. Reminds me of an old travel agent office, remember those? Absolutely Livid and will never choose hertz again.

They presented me with the filthiest vehicle. It's interior wreaked of marijuana. There were places where you could see that liquids had spilled. Fingerprints were everywhere. During this pandemic you expect that additional cleaning methods are used to avoid transmission of the virus as well as just common decency of cleaning. I also found trash under the seats. The car was sprayed off on the outside but that is the extent of the cleaning performed on the vehicle. The inside of the establishment does not appear to have ever been cleaned. The bathroom looked as if though animals resided iit and were allowed to freely urinate and deficate in it. And to add injury to insult these people called incessantly about this vehicle as if it was stolen. Never again!

Branding was very helpful. The gentleman that picked me up at the garage was very courteous.

I will never rent a car from this place! Get the car didn’t get to look at it first! The car is dirty and smells bad! Mud is all on the drivers side of the car! Windows dirty and all! Never again!!