Alamo Rent A Car

By far the worst experience I have had renting a vehicle. To begin, the car wasn’t cleaned at all. I should’ve never left the airport but was in a rush. The inside smelled like dead fish and my family wouldn’t get inside the vehicle for family trip. So when I called and explained, they said no problem, we will call you within 30 minutes and you can exchange the vehicle at the airport. Awesome, trip still on schedule. Two hours later, I call back and still no vehicle to swap. They expedited my call to a specialist who then transferred me to roadside assistance??? After explaining the situation a third time, he asked me to drive to Wilmington, NC to swap the vehicle. That is two hours away from where I was currently located. Four hour turn and burn all together. After I explained that wasn’t possible. I was already delayed in leaving for a non-refundable family trip at Snowshoe Resort. The roadside assistance rep then said he would have a vehicle from Wilmington delivered to me and they would swap it out at my location. 1 hour later a tow truck pulls up, with no swap out vehicle. After speaking with the tow trick driver, I decided to send him on his way bc I didn’t want to be left without a vehicle. It was now 2130 at night and getting late. I had to have a 4x4 vehicle to get to the resort. So I called again and spoke with another rep who explained there was no vehicle coming from Wilmington and no vehicle swap planned. Really? After learning I couldn't get another vehicle that night, I cleaned the inside of the vehicle for 2 hours. At least made it bearable inside so my family could ride to the resort. Upon turn-in I called and spoke with a rep explaining this is not the service I paid for. He said they would either give me a full credit for the week or for a future rental. I told him this rental would be nice. Long story short, they didn’t compensate me for anything and hit my card for over the amount. Never again. Lessons learned.

The gentleman on shift when I arrived was rude and did not understand he could not be heard behind the counter with a mask on, in an airport. When told of the miscommunication he did nothing to rectify the situation or to speak louder. In fact, in the midst of him helping me and what I assume was based on an observation of my frustration, a coworker suggested to take over and for him to clock off.nWhich I agree was the best.nAs for the car, there was no inspection to ensure that the vehicle was checked for dings scratches or marks. The lady who helped me after the gentleman clocked off, who was very professional and receptive, told me to ensure there was no smoking in the vehicle. Upon entering the vehicle, you could smell the stench of cigarettes and there was even tobacco guts located in the center console. The vehicle was not washed at all and still had dirt from the previous renter in the back seats. Overall horrible experience. Will not be renting from them again.

Didn't have car I rented so graciously upgraded to a bigger car

Terrible customer service. Terrible online service. Not recommended for anyone

All of my previous experiences with Alamo have been good until recently. The last time I booked with Alamo I had the worst experience with the rental car rep. He was rude and made smart comments. He had zero customer service skills in regards to me or the other customers he “assisted”. He clearly did not like his job and made sure we were all aware of it by his attitude. This was at the Fayetteville airport in N.C a few weeks ago. The guy didn’t even have on a mask. My next rental out of that airport will not be with Alamo.