Budget Car Rental

***UPDATE*** Budget is still charging my credit card for tolls. It keeps showing up on my statements. I haven't rented from them in over a month. How (and why) does this even happen? Can I give a negative 5 star review because a 1 star is a little too high****nI had car trouble (battery died) and the local branch advised I call the Emergency Roadside Assistance. It was not an emergency and I expressed as much. I was told I wouldn't be charged. This was inaccurate to the tune of $210.00. I could have jumped the battery for free and would have if I was not advised otherwise. They would not refund my money but they offered a $50 credit for a future rental, assuming I want to re-live this experience again. I also re-filled the windshield fluid at my expense because the car didn't have any when I picked it up - hit a snow storm outside Limon, Colorado. Lost 4 very costly hours swapping out the car for another at a different Budget center. All in all, I probably lost $500.00 in added fees and time spent swapping out car over what I should have paid. I got whooped on this one. Probably won't choose Budget again if I have a choice. Had issues at pick up, during the rental, and after dropping off - tried to be patient and understanding the whole time but really got whooped anyway.

I rented a standard SUV and signed up for an extra driver prior to my rental and PREPAID the full amount. When I arrived for pickup, the budget representative said he did not have a standard SUV and was giving me a free upgrade to the next level up SUV. He also had my daughter show her ID as 2nd driver and had me sign the rental agreement. As I was not changing anything on the rental, I did not review the contract in detail but just initialed where the rep said to and left (I did not notice at the time that he had added a 2nd driver again even though it was already in my original confirmation). When I received my credit card statement after the rental I had an additional charge of approx $170 from Budget. I contacted the Budget rep who said that since it was more than 2 weeks since my rental that I needed to contact the 1-800 number. I did so and the 800# said the charges included an upgrade charge and extra driver charge. He credited the upgrade charge but said he could NOT change the other charge as it was on the contract I signed at checkout. I asked to talk to his supervisor and was cut-off, told no, and basically told I had to talk to the local budget agent and hung up on me. I contacted the local rep who pulled my contract...I showed him my original email receipt WITH THE EXTRA DRIVER charge and he realized he had charged me twice IN ERROR. He gave me a copy of the contract and said to get the budget email address if I couldn't get through to a supervisor and they should be able to credit the $86.54 remaining charge as this was a cut-and-dry case. I did as he said and after MANY emails back and forth, sending my original email confirmation showing the extra driver already charged, and request for a higher up review I was told there was nothing they would do and no one would be contacting me. I asked them to contact the local rep as he said they could call him direct to verify the over charge...and still customer service would do nothing and would not contact their OWN local Budget rep to verify. And so I warn you to BEWARE to review your contract at checkout....beware the excess charges they may apply... once they have your credit card, you are at their mercy....of which they seem to have none. NOTE - NICK at this location was very helpful but corporate is UNABLE to back him up!

We have rented from this Budget many times and Nick has always been so helpful and patient!! Cars are clean and ready to go! He even stayed late recently to try and help us resolve a credit card issue.

Great service! Nick Lawson was who we dealt with. He was awesome. Our rental was perfect! We rented a passenger van and it suited our vacation well. We will be back to the budget on Manchester road specifically.

Nick always provides great service, and he helps me with the technical expertise I need sometimes to set up the connection to my phone with the car. The cars are always ready and clean.