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Hertz

9378 Hwy 92, Woodstock, GA 30188, USA

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Detailed Information

Place Types Car rental
Address 9378 Hwy 92, Woodstock, GA 30188, USA
Coordinate 34.085341,-84.532805
Website http://www.hertz.com/rentacar/location/unitedstates/georgia/woo
Rating 2.9
Compound Code 3FP8+4V Woodstock, GA, USA

Openning hours

Monday 8:00 AM – 4:00 PM
Tuesday 8:00 AM – 4:00 PM
Wednesday 8:00 AM – 4:00 PM
Thursday 8:00 AM – 4:00 PM
Friday 8:00 AM – 4:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Beatriz Hamilton (03/01/2021)

So far, so good. They were prompt upon picking me up from my cars repair shop. Car was clean and customer service was professional. Smooth process. Thank you!

Sammy Baker (02/11/2021)

If I could give zero Stars I would. The customer service is by far the worst I have ever experienced. I made a reservation weeks prior to my rental. I called the day of my trip to pick up the car only to find out the location is closed due to covid, fine I understand being closed because of covid but to not inform me of this change is unacceptable I call another location and they inform me that no hertz location in the metro Atlanta area will be able to accommodate me. I call their corporate number where they make a reservation for me for that location only to be told that they still can't accommodate me. I call corporate again where they explain that they don't actually know what cars are available at their locations and they will have to call every location to see if one is actually available.nnThe level of incompetence is staggering.

Ruth Ndungu (11/03/2020)

On 10/30(around 3p) I went to the Woodstock location and they gave me a blue Nissan to rent, but it was making a loud noise whenever I was driving on the highway. I didn’t feel safe so I called the store to change the vehicle. The young gentleman who picked up told me he will make a note in the system, but the car should be fine. I disregarded his comment and brought the vehicle back. Obviously he didn’t care about my safety!

Lindsay Martin (12/19/2020)

This place is terrible!! The manager has no idea what customer service is. I called to make sure they had a Yukon or Suburban specifically since we needed more room than a Tahoo and I wanted to make sure they had the correct vehicle before we drove there and I didn’t want to scramble last minute if they didn’t even though I confirmed online that it was the bigger SUV. Well guess what, they didn’t have it. They wanted to put me in a Tahoo and then tried to explain to me that it’s in the same size class and that their location never has the car I reserved online for their location. The manager who I spoke with to confirm it was a Yukon or Suburban or something the same size was extremely rude to me and even tried to tell me he said it was a Tahoo on the phone. I have a full size SUV and needed the extra space for our snowboards and other gear. Luckily Enterprise was extremely helpful and had what I needed. Terrible customer service!!! This all could have been avoided if he told me that didn’t have the car I reserved in advance.

Jocelyn Alvarado (03/01/2021)

Awful customer service. I was trying to get a hold of someone and they kept putting me on hold and then they hung up. I called the fourth time and they literally hung up. AWFUL service !!!

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