Savannah Car Rentals

GINA BENNETT IS SUCH A AMAZING PERSON! HER PERSONALITY & HER CUSTOMER SERVICE IS OUTSTANDING. SHE ALWAYS VERY HELPFUL IN MAKING SURE YOU GET WHAT YOU WANT OR BETTER.

My brother was nearing his final days after a long battle with cancer. I needed a car to get home to Michigan ASAP but they were all booked up. Kevin the savannah manager wrote my name down and was on the look out for the next available car at all 3 locations and even looked into getting a new car from the dealership to get me in a rental in a rental as quickly as possible. I had a car within 2hrs and was able to be home with my family when we needed it most. This was my second rental with them and if they didn't do great the first time this time insured I will be a customer for life because they care about their customers.

So up in the air. Best to call in advance if a car is available or not, even with a reservation. I would have liked a courtesy call letting me know my reservation wasn't available.

Take your business elsewhere.nWe reserved a vehicle for 7 days to pick up at 13:30. The day of, we phoned to tell them we were a bit behind schedule. The employee told us there was no reservation in our name. We viewed the email reservation to be sure we phoned the correct co. & phoned once more. This time we told them the reservation number & they still told us there was no reservation. We insisted we had one & we were promptly passed to the owner or manager. He told us they did not hold reservations past 30 minutes. When I told him we did not have cell service to phone sooner & phoned as soon as we got service, he continued to argue with me. I told him we phoned at 13:47 (phone log) & he argued with me that we phoned at 13:54. He argued with me over a 7 minute difference. Either way, it was within 30 minutes of the reservation (the 30 minute time restriction is not mentioned on the phone nor in email, when booking.) He told me it was past the reservation & they rented the vehicle to someone else. He told me he had another vehicle we could rent for $590 something. I told him we were not bothered with the type of vehicle, we just wanted the reservation price of $278 honored. He told me he would not do it & proceeded to argue.nThis co wanted over double the price when we were 17 minutes late to phone them. They did not try to phone, nor did not email us. The funny thing is, I’d found a less expensive option to rent elsewhere when originally reserving, yet convinced my parents we should book with the slightly pricier local business to support local business owners. This is not a customer service based business & therefore, you might as well do the less expensive & more convenient option of big car rentals. At least they are reliable.

Best rental place in the world and there people skills are amazing