Avis Car Rental

Fair friendly customer service

On the way back to Orlando from Miami service needed light or check engine light came on. I also was informed when picking up the car that there would be a hold placed on the bank funds to guarantee payment, however, approximately a day or 2 after returning the car I received a mobile notification stating my account was in the negative over $900 due to Avis and I still have yet to hear anything from them to to resolve this issue

The associates at Avis are friendly and helpful! Easy to pick up and return car. Vanessa was especially kind! I will definitely rent from Avis again.

STAY AWAY UNTIL THEY GET NEW and HONEST MANAGEMENT. We made reservations months in advance, paid the deposit, and had email confirmations about our booking. Our flight was delayed seven hours but we called Avis first thing in the morning to let them know our flight number and that we would be arriving 4:30 instead of 9:30. They said no problem. When it was our turn at the desk, the manager, Vanessa, told us we were late and they no longer had a car for us. We reminded her that we called earlier. She changed her tune a little, asked for our credit card and with that in hand she told us our reservation was for “international” people and that we didn’t read the fine print and the price is therefore tripled. We are intelligent people. We read fine print. She lied because she wanted us to pay more during their busy season. We asked her to produce the fine print because it was not on our reservation confirmation. She told us to call the third party and tell them they are scamming us. I said, “You are scamming us. We have a confirmed Avis rental at this price and at this location.” She refused to give us a car and threatened to call security. While we were on the phone with corporate, she cancelled our reservation without our permission which made it difficult for corporate to help us when we called them. This inhumane person left a family of four stranded late in the evening without a car, food, or water to even take our medications because she wanted us to pay more money instead of honoring a contractual agreement. We have used this third party to rent cars and hotels and have never had a problem. This was our first and last time renting with Avis.

When I made the reservation almost 2 months ago I got a rate that when I got to the airport and picked up the car I had to pay a higher rate than agreed on. And the representative didn't tell me there is no a $250 deposit that I've not had to pay in the past when flying round trip. When making a budget and having to pay over $300 really makes a huge dent in the possible plans and your wallet. Similar thing happened to me 3 months ago. 2 strikes and I'm done. Cheaper is not always better. I Will NOT be renting from Avis again. Will go back to Enterprise. Far better customer service and customer appreciation.