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Payless Car Rental

3882 W 500 N, Salt Lake City, UT 84116, USA

+1 801-322-8890

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Detailed Information

Place Types Car rental
Address 3882 W 500 N, Salt Lake City, UT 84116, USA
Coordinate 40.7832225,-111.9841576
Website https://www.paylesscar.com/en/locations/us/ut/salt-lake-city/sl
Rating 1.9
Compound Code Q2M8+78 Salt Lake City, UT, USA

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Reviews

Elizabeth Smith (10/11/2020)

With all the bad reviews, I was nervous but took a chance for the great price. We rented a full size car for a week. We stood in line to pick up for about 20 minutes. Not bad. Our car wasn't super clean but was acceptable. No real issues with it. Drop off was super easy and only took 5 minutes. We filled up before returning and were only charged what our original reservation was for. Overall a good experience.

Rich Brede (10/23/2020)

UPDATE to original review below: Received email from company removing the fuel charge after I sent a PDF of the gas receipt. A real pain to do, but worth it to recover nearly $100. Other than the extra legwork created by a default that favors the company, the vehicle was nice. Nice vehicle, but shady business practice. Charged me for fuel and associated charges even though I returned it with a full tank. Called customer service immediately upon reviewing the e-receipt. Was given a reference number and told I’d be contacted in 3-5 business days. I have a dated fuel receipt and will fight this to the end. These guys are affiliated with Avis.

Mike Coe (09/01/2020)

Good fleet of vehicles. Very helpful staff, I believe they are somehow affiliated with Avis and share space with them. Great prices, higher than Fox, lower than Enterprise. Our vehicle had less than 10k miles and was clean and had great safety options

Valerie Stevens (11/25/2020)

We Just finished renting a car at the SLC airport for a week for What was quoted and we signed For of $363. I just looked at my bank stmt and we were charged $532! Finding a contact number took some time and now I have to wait for an invoice to be emailed to see what the extra $ are for. I’m suspecting that they charged for fuel fill up which we said we would take care of ourselves and in fact returned the car with a full tank. I am not happy and I am not going to let it go. Sure wish I had read all the bad reviews, but At least the car was clean. We were refunded the extra $170 for a fuel fill up (which I said we would return the car full and they could not have gotten a drop in the tank, if they had tried!). But I should not have had to call several phone numbers, dug up receipts for all the gas we put in the car, scan and send emails in order to right the wrong. Never have had this issue with renting a car before. Beware and get gas receipts if you use this company.

Etelka B (10/19/2020)

Trust the reviews!! Payless charged me for fuel even though I filled it up completely. I am unable to reach them and dispute the charges. I would like to see a receipt of how much they added in gas because that is basically impossible. I received the car with 364 miles to go and when I dropped it off it was 372. And they charged me $20. In addition, I received a car that was filthy dirty with stains and hair all over it and definitely not COVID cleaned. I complained and then received a car that was clean but I am still stuck with an extra charge. Never again - doesn't matter how much cheaper they are.

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